SHEREESE HARMON
Allen Park,MICHIGAN
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Lead
Wayne Health
10.2021 - Current
- Perform day-to-day operations of the facility and general office duties including: answering a high volume of inbound calls, placement of outbound calls, monitoring of voicemail, recordkeeping, file maintenance, sorting and distribution of incoming mail and facsimiles
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Supervisor
Specturm Human Services
09.2017 - 10.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Daily unit reports and scheduling
- Scheduled hall passes and daily activities for youth
- Improved youth engagement by incorporating experiential learning and team-building activities into coaching sessions.
- Developed individualized coaching plans, addressing specific needs and strengths of each youth in the program.
- Reading and writing all incident reports
Customer Service Representative
CSR, Consumers Energy
11.2015 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions
- Answered customer calls promptly to avoid long wait times on hold
- Collaborated across departments to resolve customer-related issues.
Education
Bachelor of Science (B.S.) - Human and Social Services -
Bryant & Stratton College
Buffalo, NY10.2024
Associate in Applied Science (A.A.S.) - Human and Social Services -
Bryant & Stratton College
Buffalo, NY04.2023
Skills
- Communication skills
- Active listening skills
- Leadership skills
- Time management skills
- Attention to detail
- Identifying crisis causing problems quickly
- Speaking using solution oriented language
- Performance Monitoring
Timeline
Team Lead
Wayne Health
10.2021 - Current
Supervisor
Specturm Human Services
09.2017 - 10.2021
Customer Service Representative
CSR, Consumers Energy
11.2015 - 09.2017
Bachelor of Science (B.S.) - Human and Social Services -
Bryant & Stratton College
Associate in Applied Science (A.A.S.) - Human and Social Services -
Bryant & Stratton College
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