Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shereese Harmon

Southgate,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Patient Care Representative

Optum, UnitedHealth Group
02.2023 - Current
  • Maintained confidentiality of patient data and conditions to safeguard health information.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.

Insurance Specialist

Progressive Insurance
10.2021 - Current
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
  • Worked to accommodate new and different insurance requests, as well as investigate new value opportunities to improve the reputation of the insurance agency
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.

CSR

Consumers Energy
11.2017 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions
  • Answered customer calls promptly to avoid long wait times on hold.

CSR

Netflix
01.2012 - 11.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers
  • Consistently exceeded sales and product add-on quotas on a daily basis
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Education

Bachelor of Science - Human And Social Service

Bryant And Stratton College
Buffalo, NY
01.2025

Associate of Science - Human And Social Service

Bryant & Stratton College
Buffalo, NY
01.2023

Skills

  • Diligent: Hard working, Conscientious, Sense of Urgency
  • Effective: Problem Solver, Autonomous, Organized, Productive
  • Validates: Information clearly and intuitively, protects all stakeholders, Accurate
  • Educates: Identifies and closes knowledge gaps with all stakeholders, clear communicator
  • Listens: Actively asks relevant questions to understand internal and external consumer's situation, attentive
  • People-oriented
  • Team building expertise
  • Computer proficiency
  • Research
  • Time Management
  • Multi-Tasking

Timeline

Patient Care Representative

Optum, UnitedHealth Group
02.2023 - Current

Insurance Specialist

Progressive Insurance
10.2021 - Current

CSR

Consumers Energy
11.2017 - 10.2021

CSR

Netflix
01.2012 - 11.2017

Bachelor of Science - Human And Social Service

Bryant And Stratton College

Associate of Science - Human And Social Service

Bryant & Stratton College

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Shereese Harmon