Summary

Overview

Work History

Education

Skills

Timeline

Shereese Harmon

Southgate

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Patient Care Representative

Optum, UnitedHealth Group

Ontario, CA

02.2023 - Current

Maintained confidentiality of patient data and conditions to safeguard health information.
Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Responded to patient queries and concerns concerning insurance coverages and deductibles.

Insurance Specialist

Progressive Insurance

Sterling Heights, MI

10.2021 - Current

Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
Worked to accommodate new and different insurance requests, as well as investigate new value opportunities to improve the reputation of the insurance agency
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.

Volunteer Youth Counselor

Vista Maria Residential

Dearborn Heights, MI

01.2024 - 03.2024

Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
Supervised youth in engaging environment to promote security and safety for all ages.
Monitored youth behavior and offered guidance and support for positive change.
Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.

Childcare Volunteer

Trinty Healthcare

Livonia, MI

01.2022 - 02.2022

Assisted with special events and programs.
Served as positive role model, promoting healthy interpersonal behaviors.
Complied with strict safety and organizational regulations, policies, and procedures.
Watched and redirected inappropriate children behavior.
Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.

CSR

Consumers Energy

Farmington Hills, MI

11.2017 - 10.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions
Answered customer calls promptly to avoid long wait times on hold.

CSR

Netflix

Farmington, Michigan

01.2012 - 11.2017

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers
Consistently exceeded sales and product add-on quotas on a daily basis
Communicated with customers, management, and the sales team to better understand their needs and make recommendations.