Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shereika Harvey

Deerfield Beach,FL

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative (Level 1)

Wayfair
07.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Desk Claims Adjuster (Contract)

Mile High Adjusters (CAT)
05.2022 - 06.2023
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.

Recruiting Specialist

HealthTrust Workforce Solutions
02.2019 - 04.2022
  • Enhanced candidate experience by streamlining recruitment processes and implementing best practices.
  • Reduced time-to-fill rates by proactively sourcing qualified candidates through various channels, such as LinkedIn, job boards, and referrals.
  • Collaborated with hiring managers to develop accurate job descriptions and requirements for open positions.
  • Increased employee retention rates by implementing a robust onboarding program for new hires.

Human Resources Assistant

UPS
03.2018 - 01.2019
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.

HR Recruiting Manager

U.S. Security Associates
01.2017 - 02.2018
  • Improved recruitment efficiency by streamlining processes and implementing innovative sourcing strategies.
  • Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
  • Enhanced company''s employer brand by creating compelling job advertisements and maintaining a positive online presence.
  • Reduced time-to-fill for open positions by establishing relationships with passive candidates and nurturing talent communities.
  • Conducted thorough market research to stay informed of industry trends and competitor practices in talent acquisition strategies.

HR Recruiter Coordinator

U.S. Security Associates
03.2015 - 05.2017
  • Enhanced candidate sourcing by utilizing various recruiting platforms and networking strategies.
  • Streamlined interview scheduling for hiring managers, resulting in a more efficient hiring process.
  • Developed strong relationships with candidates, leading to increased employee retention rates.
  • Managed applicant tracking system, ensuring accurate data entry and timely updates on candidate statuses.
  • Collaborated with HR team members to create effective job postings that attracted top talent.

Education

GED -

Benjamin Cardozo High School
07.2005

Skills

  • HR Legal Compliance
  • Training Programs
  • Employee Evaluations
  • Benefits Administration
  • New Employee Orientation
  • Employment Law Compliance
  • Compensation Management
  • HR software proficiency
  • Payroll administration
  • Performance Management
  • Project management
  • Succession planning

Certification

  • Florida Claims Adjuster License
  • Diploma in Human Resources (HR)
  • Customer Service Training
  • Modern Human Resource Management - Recruitment and Selection Process

Timeline

Customer Service Representative (Level 1)

Wayfair
07.2023 - Current

Desk Claims Adjuster (Contract)

Mile High Adjusters (CAT)
05.2022 - 06.2023

Recruiting Specialist

HealthTrust Workforce Solutions
02.2019 - 04.2022

Human Resources Assistant

UPS
03.2018 - 01.2019

HR Recruiting Manager

U.S. Security Associates
01.2017 - 02.2018

HR Recruiter Coordinator

U.S. Security Associates
03.2015 - 05.2017

GED -

Benjamin Cardozo High School
Shereika Harvey