Shereita Mckenzie
Avon,CT
Summary
Motivated and Effective Supervisor with 5 years of experience managing staff with a proven track record and achieving exceptional results. Equipped with skills and knowledge for successfully engaging customers and staff in friendly manner and maintaining mutual respect. Approachable and excellent listener, consistently setting positive example for customer service and problem resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
In-Home Support Service Worker
Journey Found
02.2024 - Current
- Supports clients through emotional challenges by offering empathetic listening skills and guidance when appropriate.
- Developed customized care plans for each client, addressing their unique needs and preferences.
- Provided transportation assistance for clients'' appointments or errands, ensuring punctuality and safety at all times.
- Ensured a safe and comfortable environment for clients through regular home maintenance and organization tasks.
Shift Supervisor
CVS Pharmacy
02.2017 - Current
- Completed opening and closing duties utilizing appropriate checklists
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements
Transportation Driver
We Care Services
05.2012 - 03.2016
- Represented company reputation with courtesy, quality service and professional appearance
- Accommodated special requests and preferences resulting in multiple recommendations from customers
- Kept license up to date and maintained clean driving record
- Transport children and other passengers to and from school and doctors appointments
- Obey all traffic laws
- Maintain a clean and mechanically vehicle at all times
Education
High School Diploma -
West Hartford Adult education
West Hartford, CTCertification - Medical Administrative Assistant
Goodwin Community College
East Hartford, CT08-2024
Skills
- Customer service skills
- Communication
- Leadership
- Problem solving
- Teamwork
- Organization
- Adaptability
- Creativity
- Compassionate Caregiving
- Behavioral support
Community Service
Make donations (Clothes, shoes, food, feminine products) to The Gift of Love at least 4 times a year.
Certification
- Adult CPR/AED certification – American Red Cross.
- First Aid Certification
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Languages
English
Full Professional
Timeline
In-Home Support Service Worker
Journey Found
02.2024 - Current
Shift Supervisor
CVS Pharmacy
02.2017 - Current
Transportation Driver
We Care Services
05.2012 - 03.2016
- Adult CPR/AED certification – American Red Cross.
- First Aid Certification
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
High School Diploma -
West Hartford Adult education
Certification - Medical Administrative Assistant
Goodwin Community College
Similar Profiles
Sierra SawrunSierra Sawrun
Direct Support Staff at Journey FoundDirect Support Staff at Journey Found
Joneisha BrownJoneisha Brown
Job Coach at Journey Found Inc.Job Coach at Journey Found Inc.
Ponugoti Ram AnirudhPonugoti Ram Anirudh
Market Area Engagement Lead at RAN Customer Journey Global Journey Transformation (GJT)Market Area Engagement Lead at RAN Customer Journey Global Journey Transformation (GJT)