Sherell Louis
Houston,TX
Summary
Dynamic and dependable professional with a proven track record at Memorial Hermann, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in multitasking and maintaining a clean environment, I increased repeat customer rates and streamlined operations, showcasing my attention to detail and teamwork in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Xantios
Memorial Hermann
10.2024 - 04.2025
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Assembled salad bases ahead of peak times and placed in refrigeration unit.
- Streamlined beverage service, ensuring timely preparation and delivery to tables.
- Maintained a clean and inviting dining area, enhancing the overall guest experience.
- Increased repeat customer rate with exceptional service and attention to detail.
- Reduced order errors, carefully reviewing customer requests and communicating clearly with kitchen staff.
- Helped reduce staff turnover by fostering a supportive work environment and providing ongoing training opportunities.
- Elevated guest satisfaction, resolving complaints swiftly and with positive attitude.
- Enhanced menu knowledge, assisting guests with recommendations and dietary needs.
- Increased sales of promotional items, effectively communicating specials and recommendations to customers.
Dietary Aide
Height Of North Houston
02.2022 - 09.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Restaurant Associate
Laredo Taco
02.2017 - 09.2020
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Assembled salad bases ahead of peak times and placed in refrigeration unit.
- Streamlined beverage service, ensuring timely preparation and delivery to tables.
- Maintained a clean and inviting dining area, enhancing the overall guest experience.
- Increased repeat customer rate with exceptional service and attention to detail.
- Reduced order errors, carefully reviewing customer requests and communicating clearly with kitchen staff.
- Helped reduce staff turnover by fostering a supportive work environment and providing ongoing training opportunities.
- Elevated guest satisfaction, resolving complaints swiftly and with positive attitude.
- Enhanced menu knowledge, assisting guests with recommendations and dietary needs.
- Increased sales of promotional items, effectively communicating specials and recommendations to customers.
Sales Associate
Walmart
03.2015 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Jeanette Senior High School
Jeanerette, LA05.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
Languages
English
Full Professional
Timeline
Xantios
Memorial Hermann
10.2024 - 04.2025
Dietary Aide
Height Of North Houston
02.2022 - 09.2022
Restaurant Associate
Laredo Taco
02.2017 - 09.2020
Sales Associate
Walmart
03.2015 - 11.2015
High School Diploma -
Jeanette Senior High School
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