SHERELLA BRISTER
Markham,IL
Summary
Knowledgeable and dedicated service professional with extensive experience in scheduling and managerial position. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with employees. Motivated to maintain employee's satisfaction. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership.
Overview
45
45
years of professional experience
Work History
CNA
Ludeman Developmental Center
12.2020 - 02.2024
- Assisted patients with daily living activities, promoting independence and dignity. Redirection when needed. Overseeing 10 individuals daily.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
PERSONAL ASSISTANT
HELP AT HOME
OAK FOREST, IL
07.2015 - 04.2023
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips. overseen over 10 individuals daily.
Call Center Manager
BFFSS SOLUTIONS
MAYWOOD, IL
08.2016 - 02.2022
- Improved employee's satisfaction ratings by efficiently addressing and resolving scheduling complaints, and requests. Improved knowledge of HIPAA laws and regulations. Managed approximately 30 incoming calls per day
Medical Assistant Technician
RIVERSIDE HOSPITAL
07.2009 - 08.2015
- Contributed to efficient clinical operations by performing various medical procedures and assisting with diagnostic tests.
- Streamlined appointment scheduling and follow-ups, resulting in improved patient satisfaction and timely care delivery.
- Assisted in administration of vaccinations and immunizations, contributing to public health efforts within community.
- Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
- Managed to see over 35 to 40 patients daily and to maneuver picking up lab work while traveling to different doctor's locations.
Education
No Degree - CNA
EXCELSIOR HEALTHCARE ACADEMY
523 S HALSTED ST CHICAGO HTS IL 6041110.2020
No Degree - CERTIFIED MEDICAL ASSISTANT/PHLEBOTOMIST, BUSINESS
METROPOLITAN BUSINESS AND TECHNICAL COLLEGE
2658 W 95TH ST EVERGREEN PARK IL 06.1990
No Degree - CNA
OLIVE HARVEY COLLEGE
10001 S WOODLAND CHICAGO IL 6062806.1997
Skills
- Documentation and reporting
- Customer support
- Client Communication
- Quality Assurance Controls
- Verbal and written communication
- Performance improvement
- Logging call information
- Proficient in excel
- Problem-solving skills
Timeline
CNA
Ludeman Developmental Center
12.2020 - 02.2024
Call Center Manager
BFFSS SOLUTIONS
08.2016 - 02.2022
PERSONAL ASSISTANT
HELP AT HOME
07.2015 - 04.2023
Medical Assistant Technician
RIVERSIDE HOSPITAL
07.2009 - 08.2015
No Degree - CNA
EXCELSIOR HEALTHCARE ACADEMY
No Degree - CERTIFIED MEDICAL ASSISTANT/PHLEBOTOMIST, BUSINESS
METROPOLITAN BUSINESS AND TECHNICAL COLLEGE
No Degree - CNA
OLIVE HARVEY COLLEGE
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