Sherella Logan
OZONE PARK,NY
Summary
Driven Dental Assistant successful in building relationships with patients and helping provide top-notch dental services. Expert in all areas of dental assisting with the ability to anticipate dentists' and patients' needs. Ready to take next career step with practice offering room for growth. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
12
12
years of professional experience
Work History
Dental Assistant
Dr. Ronald J. Gutman, DMD
02.2013 - Current
- Stocked and prepared exam and treatment rooms, setting up required instruments, tools, and equipment
- Prepared patients for dental procedures and treatment
- Helped to build a loyal patient following by providing empathetic and caring service
- Assisted dentists in permanent and temporary restorative procedures
- Provided a high level of support and assistance to the dentist and staff by passing the tools needed for procedures
- Handled the sanitization of equipment, room cleanup and supply restocking after each patient had received treatment
- Maintained patient records and lab equipment
- Took bitewing, periapical, panoramic and occlusal X-rays and placed them in the viewer so the dentist could look over them
- Educated patients on postoperative and general oral health care
- Selected and sanitized tools used for procedures
- Maintained a clean, sterile and positive environment to optimize patient comfort and safety
- Followed dentists' directions when administering anesthetics and desensitizing agents
- Managed patient care, office and laboratory duties with efficiency and professionalism
- Escorted patients to exam rooms
- Instructed patients on dental hygiene and provided education to prepare them for oral surgery
- Obtained dental x-rays using traditional and digital methods
- Followed dentists directions when administering anesthetics and desensitizing agents
- Entered patient data into the system using [Software] and observed all confidentiality rules
- Gathered records and data, including patient health histories so that they could be reviewed by the dentist
- Passed instruments, suctioned fluids and mixed materials for impressions
- Positioned patients for treatment and prepared necessary equipment for procedures.
Dental Receptionist
Dr.kevin waltrus
03.2011 - Current
- Verified, updated and entered patient information into system
- Completed complex surgical extractions of partially and fully impacted teeth that required a surgical handpiece for sectioning of teeth and ostectomy
- Directed staff hygienist training programs in periodontal techniques and procedures
- Scaled, polished and applied sealants and fluorides
- Evaluated risk of oral cancer by examining patients' mouths for sores, recessed and bleeding gums and oral lesions
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Performed surgery to prepare the mouth for dental implants and aid in regenerating bone and gum tissues
- Examined teeth and gum with appropriate dental instruments, x-rays and other diagnostic equipment
- Implemented irrigation and desensitizing procedures or products as adjunctive to periodontal therapy
- Managed invoices and transaction receipts
- Coordinated appointment schedules for both the dentist and oral surgeon
- Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist
- Examined patients' head, neck and oral cavity for signs of disease
- Applied fluorides or other cavity-prevention agents to inhibit tooth decay
- Regularly planned and coordinated public dental health programs
- Delivered preoperative and postoperative care
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs
- Educated patients about proper oral hygiene and prevention of dental diseases
- Deftly operated air turbine and hand instruments, dental appliances and surgical implements.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Obtained payments from patients and scanned identification and insurance cards.
Barista
Starbucks
03.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
High School Diploma -
Hillcrest High School
2012
Skills
- Treatment room setup
- Exam room setups
- Patient education
- Dentrix proficiency
- Dental staff support
- Four-handed procedures
- Patient counseling
- Patient records gathering
- Payment processing
- Patient confidentiality
- Taking X-rays
- Restorative dentistry
- Restorative procedures
- Sterilization techniques
- Disinfecting rooms and equipment
- Patient schedule management
- Multitasking
- Periodontics
- Medical records management
- Strong writing and verbal skills
- Periodontics and Endodontics
- Restorative Materials
- Patient Feedback Surveys
- Office Management
- Dentrix Proficiency
- Denture Adjustment
- Surgical Setup
- Oral Surgery
Timeline
Barista
Starbucks
03.2022 - 02.2023
Dental Assistant
Dr. Ronald J. Gutman, DMD
02.2013 - Current
Dental Receptionist
Dr.kevin waltrus
03.2011 - Current
High School Diploma -
Hillcrest High School
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