SHERELLE CARAWAY
Harrisburg
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Capital Academy
Harrisburg, PA
12.2017 - 03.2025
- Implemented strategies for effective classroom management, ensuring a supportive environment for students with varied needs.
- Crafted and integrated interactive learning materials to facilitate lesson objectives and boost student engagement.
- Facilitated collaboration with teachers to analyze student progress and implement tailored instructional strategies.
- Provided training and resources to new teaching assistants, fostering effective classroom support and promoting clear communication.
- Oversaw administrative functions, including evaluation of assignments and systematic upkeep of student records for compliance and reporting.
- Developed and implemented personalized support strategies to assist students with special needs in achieving their educational goals.
Customer Service Associate
Novatex Solutions
New York, NY
09.2012 - 03.2016
- Coordinated the intake of correspondence and packages from external law firms, maintaining accurate records for tracking purposes.
- Coordinated the signing and documentation process for incoming deliveries, facilitating efficient logistics operations.
- Synthesized verticals provided by team leaders for submission to legal advisors.
- Executed data scanning and processing tasks to enhance information accuracy and accessibility in Windows database.
- Achieved streamlined scheduling and coordination of meetings through effective use of Microsoft PowerPoint. Enhanced document processing efficiency by implementing scanning and faxing solutions. Improved data management and reporting capabilities using Microsoft Excel and Word.
- Coordinated resolution of customer inquiries across diverse platforms, prioritizing efficiency and customer satisfaction.
- Conducted orientation and training for new associates, focusing on adherence to company policies and effective customer engagement techniques.
Prior Authorization Specialist (Contract)
Aetna
United States
05.2005 - 10.2011
- Conducted assessments of insurance plans to establish whether medication expenses qualify for coverage.
- Maintained accurate records of prior authorizations to support efficient healthcare operations.
- Collaborated with MDOs to discuss and clarify claims and concerns.
- Executed navigation tasks within Avaya AX400 CAS systems, enhancing system functionality and user experience.
- Reviewed and analyzed insurance policies and procedures to maintain expertise in prior authorization requirements.
- Engaged with multiple teams to identify and resolve challenges, ensuring optimal patient care delivery.
- Conducted regular audits to ensure all documents adhered to HIPAA standards and met regulatory requirements.
- Coordinated efforts with healthcare providers to obtain necessary documentation for efficient authorization approval processes.
- Analyzed prior authorization requests to ensure alignment with clinical guidelines and organizational policies.
Education
Master of Science (M.S.) - Forensic Psychology Candidate
Arizona State University
Tempe, AZ, US08-2026
Bachelor's - Forensic Psychology
Southern New Hampshire University
New Hampshire, US05-2024
Skills
- HIPAA compliance
- Professionalism and ethics
- Insurance verification
- Patient scheduling
- Medical terminology
- Billing procedures
- Pharmacology
- Prior authorization process
- Teamwork and collaboration
- Customer service
- Effective communication
- Collaborative teamwork
- Computer skills
- Classroom support
- Complex Problem-solving
- Helping students with special needs
- Behavior redirection
- Material preparation
- Teacher support and collaboration
- Behavior modeling
- Individualized educational plans
Certification
- CPR Certification
- First Aid Certification
PERSONAL INFORMATION
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Teacher's Assistant
Capital Academy
12.2017 - 03.2025
Customer Service Associate
Novatex Solutions
09.2012 - 03.2016
Prior Authorization Specialist (Contract)
Aetna
05.2005 - 10.2011
Bachelor's - Forensic Psychology
Southern New Hampshire University
Master of Science (M.S.) - Forensic Psychology Candidate
Arizona State University