Sherelle Douglas
New Haven,CT
Summary
With over 12 years of experience in medical office settings, consistently providing exceptional administrative support. Commitment to delivering a superb level of customer service and strong interpersonal skills, allowing for positive relationships with patients and colleagues. Highly skilled in prioritizing and multitasking a large volume of work with precision and accuracy. Quick learner, easily adapting to new Electronic Health Record (EHR) systems and DME. Proficient in Microsoft Word, Excel, and Outlook, efficiently handling variation computer tasks. Upholding respect for company policies and ensuring regulatory compliance at all times.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Receptionist
THE WAYNIK GROUP
- Current
- Answering calls, check in, check out patients, collect any coinsurance, copayments or deductibles, verify patients demographic information, and schedule appointments
Referral Specialist
Ultimate Staffing Services(Yale university)
07.2023 - 10.2023
- Answer incoming calls, schedule post op, pre ops, follow ups and new patient appointments, send messages to appropriate staff
Medical Administrative Assistant
Pact primary care
08.2022 - 06.2023
- Assist with appointment scheduling, rescheduling, follow up, responsible for schedule utilization, cancellation and wait list
- Responsible for referrals and prior authorizations
Customer Service Analyst
Aerotek Temporary (yale outpatient pharmacy)
05.2022 - 08.2022
- Assist with answering the door for patient, assist with locating prescriptions in bins and handing to patients, handling the mail of pharmacy and handing to proper personnel, assist with packaging cold medication, and assist with faxing all documents to proper team
Patient Services Coordinator
Aerotek (Hartford Healthcare)
02.2021 - 07.2021
- Answering and routing telephone calls to appropriate staff, documenting pertinent patient information regarding medical records and assisting nursing staff to triage phone calls, current position also requires a high volume of calls and scheduling done for 5 current providers in office
- Proficiency in EPIC software used in office
Patient Services Coordinator
Aerotek (Hartford Healthcare)
10.2020 - 02.2021
- Answering and routing telephone calls to appropriate staff, documenting pertinent patient information regarding medical records and assisting nursing staff to triage phone calls, current position also requires a high volume of calls and scheduling done for 5 current providers in office
- Proficiency in EPIC software used in office
Patient Access Representative
Middlesex Hospital
01.2017 - 01.2019
- Facilitated the registration process by verifying patient demographics and obtaining insurance information Provided outstanding customer service while assisting patients via face to face, phone, or email Scheduled patient appointments, sent courtesy reminders, and notified patients of changes and cancellations Coordinated and scheduled patient referrals to specialist and laboratories
Access Management Associate
Norwalk Hospital
01.2015 - 01.2016
- Proven to be capable of working in a fast-paced hospital handling high volumes of patient calls Demonstrated a high degree of proficiency coordinating and scheduling patient appointments Obtained billing codes from medical providers to process invoices for provided medical services Assured patient's confidentiality by maintaining compliance to HIPPA Privacy Act
Customer Service Supervisor
Walmart
01.2014 - 01.2015
- Supervised cashiers, delegated task, monitored customer interactions, and coordinated staff shift schedules Delivered a pleasant demeanor when interacting with customers to ensure a pleasant shopping experience Listened to customer complaints or concerns in effort to resolve problems escalated from support staff Ensured compliance to labor laws, safety regulations, and company policies
Patient Access Representative
Yale New Haven Hospital
01.2011 - 01.2014
- Processed admissions, discharge and transfers in accordance with policies and regulations Assisted patients with enrollment applications; ensured all documents were completed and signed Recognized for being a resourceful employee who maintained updated knowledge of policies and procedures Utilized Epic system to review/update patient demographics and schedule appointments
Business Associate
Yale New Haven Hospital
01.2008 - 01.2011
- Facilitated the admissions process by verifying demographics and insurance information Effectively communicated patients request to providers and support staff Exhibited office equipment troubleshooting skills, contacted vendors for service when needed Maintained knowledge of policies and procedures to provide information to patients
Education
High school diploma - GED
Skills
- EMR systems
- Epic
- Typing
- Medical terminology
- Front desk
- Customer service
- Hospital experience
- DME
- HIPAA
- ICD-10
- Clerical experience
- ICD coding
- Workday
- Windows
- Computer skills
- Communication skills
- Outpatient
- Insurance verification
- Process improvement
- Time management
- Medical office experience
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Call center
- CPT coding
- Medical administrative support
- Administrative experience
- Organizational skills
- Medical receptionist
- EHR systems
- ICD-9
- Medical scheduling
- Patient service
- Phone etiquette
- Office experience
- Filing
- Patient monitoring
- Workers' compensation law
- Surgery
Certification
Driver's License, 01/01/19, 01/31/25
Timeline
Referral Specialist
Ultimate Staffing Services(Yale university)
07.2023 - 10.2023
Medical Administrative Assistant
Pact primary care
08.2022 - 06.2023
Customer Service Analyst
Aerotek Temporary (yale outpatient pharmacy)
05.2022 - 08.2022
Patient Services Coordinator
Aerotek (Hartford Healthcare)
02.2021 - 07.2021
Patient Services Coordinator
Aerotek (Hartford Healthcare)
10.2020 - 02.2021
Patient Access Representative
Middlesex Hospital
01.2017 - 01.2019
Access Management Associate
Norwalk Hospital
01.2015 - 01.2016
Customer Service Supervisor
Walmart
01.2014 - 01.2015
Patient Access Representative
Yale New Haven Hospital
01.2011 - 01.2014
Business Associate
Yale New Haven Hospital
01.2008 - 01.2011
High school diploma - GED
Medical Receptionist
THE WAYNIK GROUP
- Current
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