Sheren Abomoustafa
Revere,MA
Summary
Experienced customer service professional with a proven track record in the airline industry and over 10 years in customer relations. Adept at handling high-pressure situations and resolving customer inquiries with efficiency and empathy. Skilled in utilizing airline systems and protocols to ensure seamless travel experiences. Excellent communication skills and a commitment to delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Sales Representative
Premier Solar
09.2023 - Current
- Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
- Exceeded revenue targets consistently by utilizing strong product knowledge and persuasive communication skills.
- Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
- Assisted in developing promotional materials and advertising campaigns designed to entice potential customers interested in solar energy solutions.
Airport Operations Manager Trainee
Swissport
- Manage all aspects of airport operations, including air traffic, ground handling, security, and facility management coordination.
- Collaborated with airlines and other stakeholders to optimize airport resources and meet operational demands.
- Monitored performance metrics for service providers such as catering companies, fuel suppliers, and baggage handlers, ensuring optimal service quality levels were maintained consistently.
- Implemented employee training programs to develop a highly skilled workforce capable of handling diverse operational challenges.
- Coordinated with federal agencies on security matters, keeping abreast of changing regulations and updating policies accordingly.
- Developed comprehensive emergency response plans to address potential incidents, ensuring swift action during critical situations.
Airline Operations Coordinator
Swissport
02.2019 - 05.2020
- Responsible for daily operations of Hawaiian Airlines, TAP, SATA and EL-AL Airlines.
- Oversaw safety protocols for both staff and passengers, maintaining secure environment in compliance with industry standards.
- Entered data, generated reports, and produced tracking documents.
- Revision of load control documentation utilizing Departure Control System (DCS) in accordance with company policies, procedures and FAA safety standards.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Liaised with customs officials to facilitate smooth processing of international passengers arriving at or departing.
- Improved communication channels between various departments resulting in seamless coordination and efficient problem resolution.
- Reduced turnaround times by streamlining ground support services, increasing efficiency and profitability for airlines.
Assistant Manager
Planet Fitness
10.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Assist with Staff Management. Including enforcing company policies consistently and providing backup support to Club Manager as needed.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Aviation Management -
Bridgewater State University
Bridgewater, MA12.2024
Skills
- Operational Efficiency
- Ground Handling
- Customer Relations
- Strategic Planning
- Administrative Management
References
Premier Solar Manager
Sergio Guarracino (857) 333-5923
Swissport USA Manager
Marco DiLorenzo (239) 376-0810
Planet Fitness Manager
Lindsay Millar (617) 221-8179
Timeline
Sales Representative
Premier Solar
09.2023 - Current
Airline Operations Coordinator
Swissport
02.2019 - 05.2020
Assistant Manager
Planet Fitness
10.2018 - 02.2019
Airport Operations Manager Trainee
Swissport
Aviation Management -
Bridgewater State University
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