Sherena Croker
Florence,SC
Summary
Experienced customer service professional with 10 years in diverse roles, including Customer Service Representative positions at Sykes and Client Logic. Proven ability to manage inbound calls, process payments, and troubleshoot equipment efficiently. Seeking to leverage strong communication and problem-solving skills in a Customer Service Representative role.
Overview
1
1
Certification
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Store Clerk
On The Go
Florence, SC
09.2025 - Current
- Assisted customers with product selection and inquiries.
- Processed customer transactions using point-of-sale systems.
- Organized and stocked merchandise on shelves and displays.
Cashier
On The Go
Florence, SC
09.2025 - Current
Front Desk Agent
Colonial Inn Florence
06.2024 - 08.2025
- Handled guest check-in and check-out processes, providing a seamless and welcoming experience while addressing guest inquiries and resolving any issues promptly and professionally.
- Greeted guests warmly upon arrival and checked them into rooms.
- Managed front desk operations and handled guest inquiries efficiently.
- Processed reservations and maintained accurate room availability records.
Cashier
Burger King
08.2024 - 01.2025
- Delivered exceptional customer service by greeting guests and ensuring accurate orders through clear communication.
- Processed orders efficiently by ringing up transactions, assembling orders, and preparing beverages.
- Ensured cleanliness and organization of facility, including restrooms and lobby areas, to enhance guest experience.
Delivery Driver
Door Dash
07.2021 - 12.2024
- Verified and managed incoming orders through delivery application, ensuring accurate and timely processing.
- Coordinated with restaurant staff to confirm order details, facilitating efficient pick-up and on-time deliveries.
- Navigated routes using app-provided directions to deliver orders promptly to customers' residences.
Customer Service Representative
Sykes
08.2016 - 07.2021
- Managed inbound customer communications, processed payments, and updated account information, ensuring record accuracy and enhancing customer satisfaction.
- Coordinated equipment orders and resolved technical issues through effective troubleshooting, streamlining support processes for improved customer experience.
- Assisted customers with inquiries and provided accurate information about products.
- Resolved customer complaints efficiently and maintained a positive experience.
- Documented customer interactions in the company’s CRM system for future reference.
Line Operator
Tupperware
06.2017 - 08.2018
- Executed packing of orders by quantity, label, and size, ensuring accurate order fulfillment.
- Conducted inspections to identify and report product damage, upholding product quality standards.
- Operated machinery to assemble Tupperware products efficiently.
- Monitored production lines for quality control and safety compliance.
- Collaborated with team members to streamline manufacturing processes.
Assistant Manager
South Cores
01.2014 - 03.2017
- Managed concurrent tasks to ensure efficient operations and timely sales transactions.
- Processed sales with accuracy and speed, enhancing customer satisfaction.
- Coordinated daily operations and ensured compliance with company policies.
- Managed team schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on company procedures and operational standards.
Sales Associate/Cashier
Kmart
06.2013 - 08.2014
- Greeting customers upon entry and ensuring positive shopping experience, fostering customer loyalty.
- Executing sales transactions efficiently and accurately, facilitating seamless store operations.
Cashier
Burger King
02.2010 - 11.2011
- Processed customer transactions with accuracy, ensuring correct change and fostering trust in cash handling.
- Cleaned and organized dining area and restrooms regularly, contributing to a welcoming atmosphere and improved customer satisfaction.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the checkout area.
Inventory Specialist
WIS International
01.2007 - 05.2009
- Conducted comprehensive inventory audits across multiple retail locations, ensuring accurate stock levels and reducing discrepancies.
- Collaborated with store management teams to streamline inventory processes, enhancing operational efficiency.
- Managed inventory counts and ensured accuracy of stock levels.
- Operated handheld scanners to track inventory movement efficiently.
- Collaborated with team members to organize storage areas effectively.
Customer Service Representative
Client Logic
09.2004 - 12.2006
- Responded to inbound customer calls, collecting accurate information for database entry to enhance customer records.
- Updated and maintained customer account information, ensuring compliance with privacy and security protocols for data integrity.
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and provided accurate information on shipping and delivery.
Education
Certificate - Administrative Assistant
Ultimate Medical Academy
Clearwater, FL 10.2025 - 07.2026
GED - Culinary Art
Bamberg Job Corps
Bamberg, SCSkills
- Point of sale
- Cash handling
- Inventory management
- Data entry
- Office administration
- Time management
- Conflict resolution
- Customer service
Certification
Culinary Art Certification, Bamberg Job Corps, 08/01/06
Timeline
Certificate - Administrative Assistant
Ultimate Medical Academy
10.2025 - 07.2026
Store Clerk
On The Go
09.2025 - Current
Cashier
On The Go
09.2025 - Current
Cashier
Burger King
08.2024 - 01.2025
Front Desk Agent
Colonial Inn Florence
06.2024 - 08.2025
Delivery Driver
Door Dash
07.2021 - 12.2024
Line Operator
Tupperware
06.2017 - 08.2018
Customer Service Representative
Sykes
08.2016 - 07.2021
Assistant Manager
South Cores
01.2014 - 03.2017
Sales Associate/Cashier
Kmart
06.2013 - 08.2014
Cashier
Burger King
02.2010 - 11.2011
Inventory Specialist
WIS International
01.2007 - 05.2009
Customer Service Representative
Client Logic
09.2004 - 12.2006
GED - Culinary Art
Bamberg Job Corps