Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Sherena Fortune

Detroit,MI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Clerk/Typist

Attorney Edward Dobbs
Detroit , MI
03.2006 - Current
  • Typed legal documents and correspondence for attorney's review.
  • Filed and organized case files for easy access and retrieval.
  • Assisted with drafting client communications and legal notices.
  • Typed letters, memos, reports and other documents using Microsoft Word.
  • Printed out hard copies of documents for distribution or archival purposes.
  • Performed clerical work and recorded information on records.
  • Answered telephone calls and directed inquiries to appropriate personnel.
  • Scanned documents into digital format for storage in computer systems.
  • Answered telephone to facilitate general information in response to public or office inquiries.
  • Processed payments received by customers in accordance with company policy.

Certified Nurse's Assistant

Ambassador a villa
Detroit , MI
08.2023 - 07.2025
  • Assisted residents with daily living activities and personal hygiene needs.
  • Maintained cleanliness and organization of resident living areas and common spaces.
  • Followed safety protocols to ensure a secure environment for all residents.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Used mobility devices to transport patients.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Direct Care Assistant

Early Jordan
Detroit, MI
02.2016 - 05.2022
  • Monitored client health and reported changes to the healthcare team.
  • Developed and maintained positive relationships with clients and families.
  • Administered medications as directed by healthcare professionals and protocols.
  • Transported clients to medical appointments or other destinations as needed.
  • Administered medications according to physician's orders and documented dosage times.
  • Assisted clients with daily living activities, such as bathing, dressing, eating and using the restroom.
  • Performed housekeeping duties such as laundry, dusting, mopping floors.
  • Helped develop social skills through role playing activities and leisure time pursuits.
  • Helped clients get in and out of beds and wheelchairs.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.

Real Estate Assistant

Horizon Management Inc
Taylor, North Dakota
06.2014 - 02.2020
  • Coordinated property showings and client meetings for real estate agents.
  • Managed and organized property listings in company database systems.
  • Assisted agents with preparing marketing materials for properties.
  • Scheduled appointments and maintained calendars for real estate team.
  • Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
  • Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
  • Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
  • Monitored current trends in the housing market in order to advise clients on appropriate timing for buying or selling a home.
  • Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
  • Coordinated with lenders, home inspectors, and pest control operators as needed.
  • Handled incoming calls and correspondence related to real estate inquiries.
  • Managed calendar and scheduled appointments for real estate agents.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Private Duty Caregiver

Aardvark Home Care LLC
Taylor , MI
02.2016 - 09.2018
  • Provided personal care and companionship to clients in their homes.
  • Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Monitored vital signs including blood pressure and pulse rate.
  • Administered medications as prescribed by physician.
  • Maintained records of client care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Provided assistance with light housekeeping tasks such as laundry, dusting, vacuuming.
  • Utilized problem-solving skills when dealing with challenging situations.
  • Transported clients to doctor's appointments, errands, social events.
  • Educated family members about proper home care techniques for elderly patients at discharge from facility setting.
  • Laundered clothing and bedding to prevent infection.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Drove clients to doctors' appointments and social outings.
  • Contributed to case reviews of client status and progress.

Transitional Living Specialist

Thomas/Fortune
Detroit , MI
11.1992 - 01.2006
  • Coordinated community resources to enhance clients' independent living skills.
  • Provided crisis intervention and conflict resolution for residents as needed.
  • Assisted participants in obtaining necessary resources such as employment services, public benefits, medical care, or mental health counseling.
  • Provided crisis intervention services when needed including de-escalation techniques and referrals for emergency services.
  • Developed individualized service plans based on each participant's needs and goals.
  • Conducted home visits to assess the safety and cleanliness of living arrangements for participants.
  • Worked closely with case managers to ensure smooth transitions into appropriate living situations after discharge from residential treatment programs.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Performed assessments to determine individual limitations and strengths.
  • Helped individuals address disabilities and put together career plans.

Mail Carrier

US Post Office
Detroit , MI
10.1991 - 03.2003
  • Sorted mail by route for efficient daily delivery.
  • Delivered letters and packages to residential and commercial addresses.
  • Collected outgoing mail from designated drop-off locations.
  • Maintained accurate records of deliveries and pickups.
  • Followed safety protocols while navigating various terrains and weather conditions.
  • Scanned packages for delivery tracking.
  • Delivered packages and letters to residential customers.
  • Sorted mail to be delivered according to route and customer address.
  • Operated a vehicle in accordance with safety regulations.
  • Reported any damaged or missing mail items to supervisor immediately.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

Education

Certificate Nurse Assistant - Medical basic skills

Health Care Solutions-Career Group
Detroit, MI
06-2009

Certified - Sales

Wednesday State University
Detroit, MI
01-1978

Some College (No Degree) - Paralegal Studies

Lewis College of Business
Detroit, MI

Skills

  • Document preparation
  • File management
  • Legal correspondence
  • Client communication
  • Scheduling appointments
  • Crisis intervention
  • Problem-solving aptitude
  • Information management
  • Patient education
  • Dementia and Alzheimer's care
  • Basic life support
  • Wound care
  • HIPAA
  • Urinary catheter care
  • Mental health support
  • End-of-life care
  • Community resource coordination
  • Hospitality and accommodation

Certification

  • Detroit Receiving Hospital (Wound Care training)
  • First Aid/ CPR Certification
  • Certified Nurse Assistant

References

References available upon request.

Timeline

Certified Nurse's Assistant

Ambassador a villa
08.2023 - 07.2025

Direct Care Assistant

Early Jordan
02.2016 - 05.2022

Private Duty Caregiver

Aardvark Home Care LLC
02.2016 - 09.2018

Real Estate Assistant

Horizon Management Inc
06.2014 - 02.2020

Clerk/Typist

Attorney Edward Dobbs
03.2006 - Current

Transitional Living Specialist

Thomas/Fortune
11.1992 - 01.2006

Mail Carrier

US Post Office
10.1991 - 03.2003

Certificate Nurse Assistant - Medical basic skills

Health Care Solutions-Career Group

Certified - Sales

Wednesday State University

Some College (No Degree) - Paralegal Studies

Lewis College of Business

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