Sherene Smith

As part of my job, I answered phone calls from patients and their healthcare providers to help with prescription refills and provide estimated pick-up times. I also kept patients updated on the status of their medications and addressed any issues with third-party rejections when necessary. In addition, I assisted with transfers for both existing and new clients and registered new patients as needed.

Inspect the delivery vehicle and pick up packages from the designated location. Load and sort packages onto the truck and mark them as "delivered" once dropped off. Return undelivered packages to the station and perform an end-of-day inspection of the vehicle before returning it.

I was responsible for reviewing medication requests for the Organization Determination department. These requests were received from members and patients seeking coverage. After conducting a thorough review, I would either approve the medication or forward the case to the appropriate department for further review or denial. Throughout the day, I also responded to emails and kept track of all cases that were worked on. At the end of each day, I send an email to supervisors and update them on my progress. Additionally, if any corrections were needed, I would send emails to the appropriate department. I also handled both inbound and outbound calls as necessary.

We verify license plate information from different states. Only qualified images with accurate information will be billed to toll customers. We reject any altered, distorted, or unclear images using appropriate rejection codes. Additionally, any incorrect information will be corrected to match the details provided in the image.

First, lay out the pallets and carefully unload the truck shipment onto the appropriate pallets. Then, transport the fully loaded pallets to their designated aisle. Take the time to sort through the merchandise and place each item in its proper location on the shelves. Ensure that all items are correctly labeled, and any excess merchandise is safely stored on the top shelves. Next, break down any boxes and collect all trash and empty pallets. Properly dispose of all waste and neatly stack the pallets.

I can help shoppers find their desired items, scan them and process their payments smoothly. Additionally, I can sort out any misplaced or returned items and ensure that all undamaged items are returned to their respective shelves. I can also help clean and organize registers and checkout aisles for a seamless shopping experience.

To ensure optimal performance, calibrate machines and document it. Maintain proper temperature and waste documentation. Assign roles as shift leader and ensure crew members are on-task. Multitask and educate team members on proper procedures. Prepare the store before opening. Count the registers, make deposits, and provide quality customer service as a cashier. Portion and pull frozen and refrigerated food products. Organize and label products. Bake croissants, muffins, and bagels daily. Prepare sandwiches and beverages. Maintain cleanliness and restock machines.