Sherese Bingham

• Delivered exceptional guest experiences and taught team how to handle different situations.
• Managed and monitored product quality, service and satisfaction trends, evaluated concerns and addressed issues to make improvements.
• Assisted in monitoring inventory and controlling use of restaurant equipment.
• Maintained compliance with health, safety, sanitation and alcohol awareness standards.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Cashier

• Provided detailed information to customers about available seafood products and self-service items.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.

Server

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

Bartender

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed strict recipes and drink measurements to minimize product used.

Manager

• Managed team of 17 employees to maintain smooth-running operations of shop floor.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Managed store inventory and stock levels to maintain availability of products.
• Performed closing procedures 7 times weekly by balancing cash drawers and reconciling credit card transactions.
• Oversaw supply restocking, area cleaning, and product organization.

• Opened new inventory and rotated stock by dates to maintain freshness.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Maintained tidy and organized work area to comply with cleanliness standards