Summary
Overview
Work History
Education
Skills
Timeline
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Sherese DenDekker

Summary

Dynamic professional with a proven track record at QPharma, excelling in fast-paced environments through exceptional communication and problem-solving skills. Adept at managing time efficiently and fostering team collaboration. Enhanced customer relationships by implementing strategic initiatives, leveraging critical thinking and computer skills to drive continuous improvement and achieve organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Sample Accountability

QPharma
06.2013 - 06.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Increase awareness about products.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proactive, daily monitoring of variance.
  • Provides information and marketing materials about the company's medications to doctors
  • Monitoring of corporate and potential significant loss threshold.
  • Knowledge of and ability to implement the methods used to acquire new customer relationships.

Benefit Consultant

WellCare
06.2011 - 12.2013
  • Analyzed employee benefits data to identify trends and recommend improvements.
  • Developed comprehensive benefits strategies aligned with organizational goals and employee needs.
  • Coordinated open enrollment processes, ensuring clear communication of benefits options to employees.
  • Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
  • Provides ongoing assistance to Medicaid members, as necessary, answering questions and/or directing inquiries to Customer Service.
  • Implements strategies and techniques used to ensure that clients have a positive experience.
  • Continually monitors activities of health industry competitors and provides information to management.

Pharmacy Technician / Medical Data

OmniCare Inc.
01.2009 - 08.2010
  • Managed medication inventory to ensure timely restocking and reduce shortages.
  • Assisted pharmacists in preparing and dispensing prescriptions accurately.
  • Educated patients on medication usage, side effects, and storage requirements.
  • Maintained compliance with pharmacy regulations and safety protocols consistently.
  • Responsibilities include visual inspection, measurement, and testing of small parts, maintaining quality control paperwork and entering and manipulating data with a computer.
  • Oversaw daily pharmacy operations, ensuring adherence to quality standards and policies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Implemented process improvements to enhance prescription fulfillment efficiency.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.

Education

Bachelor of Arts - Psychology And Sociology

Kean University
Union, New Jersey
05-2011

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Sample Accountability

QPharma
06.2013 - 06.2020

Benefit Consultant

WellCare
06.2011 - 12.2013

Pharmacy Technician / Medical Data

OmniCare Inc.
01.2009 - 08.2010

Bachelor of Arts - Psychology And Sociology

Kean University

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Sherese DenDekker