Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials. Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Reliable mentorship.
Hi, I’m
SHERESE WITHERS
Dundalk,USA
Summary
Overview
3
years of professional experience
Work History
Starbucks, Barista
Barista
09.2025 - Current
Job overview
- Identified customer requirements and delivered bespoke solutions to enhance service quality and client satisfaction.
- Conducted regular maintenance and quality checks on espresso machines and brewing equipment to guarantee exceptional beverage quality.
- Developed and maintained rigorous cleanliness and organization standards at workstations to uphold health and safety compliance.
- Monitored and adjusted workflows to ensure timely completion of assignments.
Chick-fil-A
Front of House Trainer
07.2022 - Current
Job overview
- Evaluated training effectiveness through participant feedback and assessments. Led training sessions to enhance team skills and ensure consistent service quality.
- Dynamic Front of House Trainer with a proven track record in enhancing customer service standards at Chick-fil-A.
- Skilled in developing and implementing training programs that foster team engagement and operational excellence.
- Proficient in delivering hands-on coaching to new hires, ensuring they understand core values and service expectations.
Education
AAPC Medical Billing Dundalk, MD
AAPC Certificate of Completion from 2024 Outpatient Hospital Coding For COC Preparatio
09.2024
University Overview
AAPC Medical Billing Dundalk, MD
AAPC Certificate of Completion from Fundamentals of Medicine
09.2024
University Overview
Abeka Academy Homeschooling Program
GED
07.2023
University Overview
Skills
- Researched best practices and crafted training materials tailored to specific learning objectives
- Coordinated teamwork efforts to foster a productive and inclusive work environment
- Analyzed participant feedback and performance metrics to improve training methodologies and outcomes
- Coordinated and led feedback sessions to gather insights and drive continuous improvement initiatives
- Coordinated onboarding processes to ensure effective training and support for new employees
- Developed strategic approaches to enhance operational efficiency through problem-solving techniques
- Facilitated collaborative discussions to address complex problems and develop actionable solutions
- Utilized various assessment techniques to gather data on student progress and inform instructional strategies
- Monitored and adjusted daily activities to ensure efficient use of time and resources
- Achieved successful onboarding of new hires by implementing effective training strategies Enhanced employee engagement and retention through tailored support and resources Improved overall team performance by equipping new staff with essential skills and knowledge
- Cultivated an agile mindset to effectively respond to shifting priorities and challenges
- Coordinated cross-departmental communication efforts to streamline project updates and feedback
- Oversaw strategic planning and execution of leadership development programs to empower team members
- Coordinated cross-functional teamwork to streamline processes and improve overall efficiency
- Achieved high customer satisfaction by resolving issues efficiently and effectively Enhanced client retention through proactive communication and personalized service Increased team productivity by implementing innovative support solutions
- Conducted training workshops focused on key competencies to ensure workforce readiness and effectiveness
- Developed and maintained structured schedules to prioritize tasks and maximize resource allocation
- Facilitated seamless transitions between tasks to enhance team productivity
- Analyzed complex issues and implemented innovative solutions to improve overall performance
- Monitored and adjusted workflows to maintain high levels of attention and productivity
- Exhibited patience while guiding clients through complex processes and ensuring understanding
- Problem solving
- Teamwork
- Training
LANGUAGES
Spanish | Intermediate
English
Native or Bilingual
Timeline
Barista
Starbucks, Barista
09.2025 - Current
Front of House Trainer
Chick-fil-A
07.2022 - Current
Abeka Academy Homeschooling Program
GED
AAPC Medical Billing
AAPC Certificate of Completion from 2024 Outpatient Hospital Coding For COC Preparatio
AAPC Medical Billing
AAPC Certificate of Completion from Fundamentals of Medicine