Shereta Lowman
Phenix City,AL
Summary
Customer service professional with extensive experience in enhancing customer satisfaction and driving results. Demonstrates strong communication, problem-solving skills, and adaptability in dynamic environments. Proven track record of exceeding expectations and ensuring seamless operations through effective teamwork. Skilled in conflict resolution, CRM systems, and fostering long-term customer relationships.
Overview
15
15
years of professional experience
Work History
Sales Advisor II
Concentrix
06.2024 - Current
- Leveraged expert product knowledge to guide customers towards informed purchasing decisions.
- Established rapport with customers to identify needs and drive increased sales.
- Promoted additional products while providing tailored advice on purchases.
- Resolved customer complaints professionally, fostering long-term relationships through effective solutions.
- Consistently exceeded sales targets through impactful product demonstrations and persuasive communication.
Call Center Representative
Results CX
08.2023 - 04.2024
- Managed high call volumes while delivering exceptional customer support with professionalism.
- Resolved escalated calls efficiently, ensuring client satisfaction through effective issue resolution.
- Mastered multiple software systems to enhance navigation and reduce customer hold times.
- Maintained detailed records of customer interactions, facilitating streamlined communication across departments.
Provider Customer Service Representative
Broad- Path Healthcare Solutions
11.2022 - 06.2023
- Enhanced communication between providers and insurance companies, improving understanding of coverage and claim status.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies to optimize claim submissions.
- Supported credentialing processes through application completion, background checks, and primary source verification.
- Streamlined operations by managing high volumes of incoming calls from medical providers seeking assistance.
Call Center Representative
Sykes(Foundever)
01.2021 - 10.2022
- Educated patients on medication usage, side effects, and potential interactions to enhance safety.
- Collaborated with healthcare providers to resolve discrepancies, improving overall patient care.
- Conducted comprehensive medication reviews and adherence counseling to boost patient outcomes.
- Assisted patients with insurance navigation to ensure timely access to necessary medications.
Retail Sales Associate
Walmart
12.2020 - 09.2021
- Assisted customers with product inquiries, selections, and purchases to ensure satisfaction.
- Maintained clean and organized store environment to improve shopping experience.
- Facilitated customer transactions, item location, and enrollment in reward programs.
- Processed returns and exchanges while resolving issues in compliance with company policies.
Cashier
Arbys Resturant
08.2015 - 06.2016
- Greeted customers upon entry, promptly addressing inquiries and needs.
- Assisted customers in identifying needs and providing tailored solutions.
- Operated cash register for cash, check, and credit card transactions with high accuracy.
- Resolved transaction issues, facilitating returns and refunds efficiently.
- Worked flexible schedule and additional shifts to support business operations.
Medical Office Assistant
Columbus Clinic
06.2011 - 12.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
Certificate of Technical Studies -
Everest Institute
Decatur, GA05-2011
Skills
- Sales expertise
- Customer service
- Brand management
- Relationship building
- Data entry and claims processing
- Interpersonal skills
- Payment processing
Timeline
Sales Advisor II
Concentrix
06.2024 - Current
Call Center Representative
Results CX
08.2023 - 04.2024
Provider Customer Service Representative
Broad- Path Healthcare Solutions
11.2022 - 06.2023
Call Center Representative
Sykes(Foundever)
01.2021 - 10.2022
Retail Sales Associate
Walmart
12.2020 - 09.2021
Cashier
Arbys Resturant
08.2015 - 06.2016
Medical Office Assistant
Columbus Clinic
06.2011 - 12.2013
Certificate of Technical Studies -
Everest Institute