Shereta Morgan
Greenville,SC
Summary
Dedicated Medication Technician with extensive experience within Assisted Living, skilled in medication administration and patient care. Proven ability to enhance safety management and reduce medication errors through meticulous record-keeping and effective communication. Committed to fostering positive patient experiences while ensuring compliance with healthcare regulations and maintaining confidentiality.
Overview
14
14
years of professional experience
Work History
Medication Technician
Kauhale Assisted Living
05.2025 - Current
- Administered prescribed medications to residents, ensuring compliance with healthcare protocols.
- Monitored residents' health and reported changes in condition to nursing staff promptly.
- Assisted in maintaining accurate medication records and documentation for each resident.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Educated residents on medication usage and potential side effects, enhancing their understanding of treatment.
- Implemented safety measures while handling medications, minimizing risk of errors or adverse events.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Medical Receptionist, PRN
Greenville Post Acute
04.2022 - 06.2022
- Scheduled patient appointments and managed daily calendar for efficient clinic operations.
- Verified insurance information and processed patient registrations to ensure accurate billing and documentation.
- Assisted patients with inquiries, providing exceptional customer service and support in navigating healthcare processes.
- Maintained organized medical records and coordinated communication between healthcare providers and patients.
- Utilized electronic health record (EHR) systems to update patient information and streamline administrative tasks.
- Collaborated with medical staff to ensure smooth patient flow and adherence to appointment schedules.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Unit Secretary, Monitor Technician
Prisma Health Upstate
07.2022 - 01.2024
- Managed patient scheduling and appointment coordination to ensure efficient operations.
- Maintained accurate electronic medical records using healthcare management software.
- Assisted healthcare professionals with administrative tasks to support daily operations.
- Responded promptly to patient inquiries, enhancing overall patient experience.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Processed lab paperwork and requests according to physicians' orders.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Improved departmental communication with efficient handling of phone calls and messages.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Administrative, Imaging Assistant
Doctor’s Corner Care
02.2018 - 07.2020
- Managed patient scheduling and appointment confirmations, optimizing clinic workflow.
- Processed insurance claims and verified patient eligibility, ensuring accurate billing.
- Maintained medical records with attention to detail, improving retrieval efficiency.
- Assisted with patient inquiries, providing information on services and procedures.
- Implemented electronic health record systems for better data management and security compliance.
- Supported front desk operations during peak hours, ensuring smooth service delivery.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
Patient Transporter, Patient Ambassador
Self Regional Healthcare
06.2014 - 02.2018
- Trained new staff on standard operating procedures for imaging equipment use and safety measures.
- Increased departmental productivity by efficiently managing appointment scheduling in accordance with patient needs and available resources.
- Continuously advanced professional knowledge through participation in relevant training programs, conferences, and workshops related to the field of medical imaging assistance.
- Demonstrated adaptability in adjusting to changing workload demands while maintaining a high level of professionalism at all times.
- Promoted a positive work environment through effective communication and collaboration with colleagues, fostering a strong team dynamic among staff members.
Medication Aide
Wesley Commons
01.2012 - 06.2014
- Assisted in preparing imaging equipment for patient procedures, ensuring readiness and compliance with safety protocols.
- Operated imaging systems, including MRI and CT scanners, under supervision while adhering to operational guidelines.
- Coordinated patient schedules, optimizing workflow and minimizing wait times for imaging services.
- Maintained accurate records of imaging procedures and patient interactions, ensuring data integrity and confidentiality.
- Supported radiologists by gathering preliminary patient information and assisting during image acquisition processes.
- Participated in quality assurance checks on imaging devices to uphold service standards and enhance operational efficiency.
- Adapted quickly to evolving technologies within the imaging department, contributing to improved patient care experiences.
- Positioned imaging films for review and supported technologist during film processing tasks.
- Upheld regulatory compliance by adhering to all established protocols, policies, and procedures related to imaging services.
- Served as on-premises patient advocate to promote respect for patients' privacy and comfort.
- Assisted in the training and orientation of new staff members, contributing to a smooth onboarding process within the department.
- Assisted radiologists in obtaining high-quality images by positioning patients accurately and effectively.
- Provided excellent customer service by addressing patients'' questions and concerns in a timely, empathetic manner.
- Contributed to accurate diagnoses by promptly processing and archiving digital images for physician review.
- Ensured continuity of care for patients undergoing multiple imaging studies by coordinating appointments across various modalities as necessary.
- Improved patient comfort by efficiently preparing patients for imaging procedures.
- Ensured patient safety during procedures with proper application of radiation protection measures.
- Supported patients by assisting with dressing, undressing and Type tasks to improve testing experience.
- Organized stockroom inventory to facilitate faster retrieval of office supplies and testing materials.
- Supported diagnostic accuracy through meticulous documentation of patient information and medical history in electronic medical records.
- Enhanced workflow efficiency by maintaining clean and organized examination rooms, ensuring timely completion of imaging appointments.
- Transported patients between treatment areas to promote system efficiency and good traffic flow.
Education
Medical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL06.2024
Diploma - Medical Office Technology
Piedmont Technical College
Greenwood Campus05.2008
High School Diploma -
Emerald High School
Greenwood, SC05.2004
Skills
- Medication administration
- Medication reconciliation
- Healthcare regulations
- Pharmacy knowledge
- Records updating
- Safety management
- Drug interaction awareness
- Patient assessments
- Daily living assistance
- Patient care
- Patient observation
- Privacy and confidentiality
- Insurance verification
- Resident support
- Medical records management
- Medication storage
- Walking rounds
- Care monitoring
- Medical terminology
- Patient-focused care
- Attention to detail
- Calm under stress
- Patient positioning
- Electronic charting
- Injury prevention
- Medical terminology knowledge
- Time management
- Room cleaning and restocking
- Heartsaver first aid CPR AED (first aid CPR AED)
- Administering medications
- EMR updating
- Family communication
- Unit supply maintenance
- Supply restocking
Timeline
Medication Technician
Kauhale Assisted Living
05.2025 - Current
Unit Secretary, Monitor Technician
Prisma Health Upstate
07.2022 - 01.2024
Medical Receptionist, PRN
Greenville Post Acute
04.2022 - 06.2022
Medical Administrative, Imaging Assistant
Doctor’s Corner Care
02.2018 - 07.2020
Patient Transporter, Patient Ambassador
Self Regional Healthcare
06.2014 - 02.2018
Medication Aide
Wesley Commons
01.2012 - 06.2014
Medical Administrative Assistant -
Ultimate Medical Academy
Diploma - Medical Office Technology
Piedmont Technical College
High School Diploma -
Emerald High School
Similar Profiles
Karen ArevaloKaren Arevalo
Resident Assisted at Brightview Columbia- Senior Independent Living, Assisted Living, Memory CareResident Assisted at Brightview Columbia- Senior Independent Living, Assisted Living, Memory Care
John DayJohn Day
Med Tech at Country Living Assisted and Independant LivingMed Tech at Country Living Assisted and Independant Living
Isaiah GarciaIsaiah Garcia
CNA at Vitality Living Assisted Living CenterCNA at Vitality Living Assisted Living Center
Hayley EvansHayley Evans
Executive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLCExecutive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLC
Jerrika ChapmanJerrika Chapman
Crew Member at McDonald’sCrew Member at McDonald’s