Sheretha Malone
RICHTON PARK,IL
Summary
Team-oriented self-starter bringing over ten years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
33
33
years of professional experience
Work History
Safety and Training Manager
Pace Suburban Bus Company
2021.01 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Responsible for the development and administration of safety and training programs for personnel authorized to drive revenue vehicles.
- Monitoring annual physicals of safety sensitive employees, FTA drug and alcohol regulations and physicals.
- Monitoring and reporting workers compensation, FMLA, and short term disability,
- Investigating accidents; reviewing reports and preventability assessments of all accidents.
- Conducting building and vehicle safety inspections, safety counseling, training and retraining, and safety meetings.
- Developed and implemented comprehensive training program to increase employee productivity, morale,to protect the safety of employees, passengers, and the public .
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Contract Carrier Maintenance Specialist
Pace Suburban Bus Company
2006.04 - 2021.01
- Collaborated with team members to meet and exceed performance goals consistently.
- Responsible for fleet inspection letters, correspondence letters, monthly reports and technical support for Contract Carrier/Paratransit properties.
- Analyze warranty and warranty related items.
- Monitor Paratransit properties in the day to day operations, rules, and regulations, to communicate complaints, requests, and feedback to company management for swift resolution.
- Manage all emergency calls and related investigations for all locations.
- Assist with new bus acceptance and inspections.
- Assist senior inspectors with engine/transmission related items as well as bus renovation projects and retrofit campaigns.
Psychiatrist Assistant
Bethany Hospital
2008.05 - 2011.06
- Assisted psychiatrists in carrying out research projects which led to advancements in evidence-based psychiatric care methodologies.
- Streamlined communication between patients, families, and healthcare team members by maintaining detailed medical records and case notes.
- Contributed to a welcoming therapeutic environment by establishing rapport with patients and demonstrating empathy during interactions.
- Participated in ongoing professional development opportunities to stay current with best practices in psychiatry and better serve patients.
- Ensured strict adherence to ethical guidelines throughout all aspects of clinical practice, protecting patient privacy and maintaining professional boundaries at all times.
Diesel Technician
Pace Suburban Bus Company
2001.02 - 2006.03
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
- Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
- Inspected buses, service/tow trucks, and relief cars for repair and maintenance needs.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Replaced parts such as belts, hoses and motors on different systems.
Servicer
Pace Suburban Bus Company
1999.05 - 2001.02
- Increased team productivity with effective communication and collaboration strategies.
- Maintaining proper fluid levels, fueling and cleaning of company vehicles, operate service was rack/cleaner, empty fare box into vaults, monitor fare box readings, and secure equipment.
- Monitor and maintain bulletins, fliers, and other materials required on buses.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Updated required documents and reports for work performed.
Transit Bus Operator
Pace Suburban Bus Company
1997.05 - 2001.02
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Maintained daily work sheet and completed accident/incident reports when needed.
- Followed company policies and procedures and maintained compliance with standards.
School Bus Operator
Maierhofer School Bus Company
1993.06 - 1997.07
- Managed accurate record-keeping related to mileage logs, fuel usage reports, and maintenance records for proper documentation purposes.
- Established rapport with teaching colleagues to ensure seamless integration between classroom instruction time and bus-related activities.
- Streamlined coordination efforts between transportation department staff members for improved route management.
- Maintained a clean and organized bus environment for the comfort and well-being of students.
- Collaborated closely with school administrators regarding policy updates related to transportation procedures for optimal compliance.
- Demonstrated effective communication skills when interacting with children of diverse ages, backgrounds, and abilities.
- Developed positive relationships with parents, addressing any concerns or questions about transportation services.
- Ensured student safety by conducting regular vehicle inspections and adhering to traffic laws.
- Contributed to school community by participating in events such as field trips, sports games, and other extracurricular activities.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
Pharmacy Technician
Vaishali Pharmacy
1991.04 - 1993.06
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
Education
Certification - Diesel Mechanics
South Suburban College of Cook County
South Holland, ILCertification - Pharmacy Technician Certification
Oakton Community College
Des Plaines, ILNo Degree - General Studies
Eastern Illinois University
Charleston, ILNo Degree - Psychology
Indiana University Northwest
Gary, INCertification - Rape Crisis Counselor
Rape Victim Advocates
Chicago, ILNo Degree - Psychology
University of Phoenix
Tempe, AZSkills
- New hire on-boarding
- Program Optimization
- New Employee Training
- Coaching and Mentoring
- Written and oral communication
- Exceptional communicator
- FMLA knowledge
- Customer Service
- Data Entry
Timeline
Safety and Training Manager
Pace Suburban Bus Company
2021.01 - Current
Psychiatrist Assistant
Bethany Hospital
2008.05 - 2011.06
Contract Carrier Maintenance Specialist
Pace Suburban Bus Company
2006.04 - 2021.01
Diesel Technician
Pace Suburban Bus Company
2001.02 - 2006.03
Servicer
Pace Suburban Bus Company
1999.05 - 2001.02
Transit Bus Operator
Pace Suburban Bus Company
1997.05 - 2001.02
School Bus Operator
Maierhofer School Bus Company
1993.06 - 1997.07
Pharmacy Technician
Vaishali Pharmacy
1991.04 - 1993.06
Certification - Diesel Mechanics
South Suburban College of Cook County
Certification - Pharmacy Technician Certification
Oakton Community College
No Degree - General Studies
Eastern Illinois University
No Degree - Psychology
Indiana University Northwest
Certification - Rape Crisis Counselor
Rape Victim Advocates
No Degree - Psychology
University of Phoenix
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