Summary
Overview
Work History
Education
Skills
Timeline
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SHERETTA WRIGHT

Gastonia,NC

Summary

Organized and efficient Coordinator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Reliable Coordinator enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

19
19
years of professional experience

Work History

IHC Support Coordinator

Lowe's Home Improvement
09.2021 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Organized work processes to ensure most efficient workflow while collaborating.
  • Confidently compiled materials to build invoices for upcoming home projects.
  • Formulated and sent out correspondence to Manager's, In Home Consultant's and Contractors to provide required documents needed to build and create estimates.
  • Provided SMART customer service by executing Lowe's customer service policies, procedures, and programs.
  • Oversaw day-to-day vetting and invoicing opportunities for In Home Consultants within system based work queue.

Studio Manager

Wine & Design
03.2017 - Current
  • Employed, train, and managed team's of artist and assistants.
  • Create contracts for business team building events and private events.
  • Develop marketing campaigns to promote business, including but not limited to, preparing and presenting presentations, newsletters, and social media posts and maintenance of social media accounts.
  • Maintain all records pertaining to finance, personnel, and confidential customer data.
  • Actively engage with customer through social media, email correspondence and phone to maintain a positive customer experience.
  • Identified opportunities for growth by analyzing market trends and competitor offerings.

Account Performance Coordinator

Diebold Nixdorf, INC
08.2005 - 05.2017
  • Provided administrative and executive support to Sales & Service Teams, Regional Managers, Executives, Account Managers and large retail and banking clients.
  • Responsible for correspondence and client communications, including maintaining contracts and reports to highlight account progression.
  • Performed consistently in providing comprehensive, inter-professional, client-centered customer support to assigned clients and supportive agents.
  • Resolved client-related issues and escalations associated with client accounts.
  • Organized and supported inter-professional functions such as presentations, coordinated conferences and training, fleet maintenance.
  • Provided input on operational issues or procedures in team meetings and performed administrative follow-up actions.
  • Driving Force behind maintaining mandatory licensing requirements and process improvements that resulted in $0 penalties for seven-year coverage period.

Education

Master of Business Administration -

University of Phoenix
Phoenix, Arizona

Bachelor of Arts in Psychology -

University of North Carolina at Greensboro
Greensboro, North Carolina

Skills

  • Strong interpersonal skills
  • Strong organizational skills
  • Risk Management
  • Project Management
  • Strong Data Analysis skills
  • Microsoft Office expertise
  • Customer Retention
  • Conflict Resolution
  • Process Improvement
  • Written Communication

Timeline

IHC Support Coordinator

Lowe's Home Improvement
09.2021 - Current

Studio Manager

Wine & Design
03.2017 - Current

Account Performance Coordinator

Diebold Nixdorf, INC
08.2005 - 05.2017

Master of Business Administration -

University of Phoenix

Bachelor of Arts in Psychology -

University of North Carolina at Greensboro

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SHERETTA WRIGHT