Sheretta Wright
Indianapolis,IN
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Production Worker
BSN Sports
05.2022 - Current
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
Forklift Operator
Amazon
01.2020 - 05.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Communicated with floor managers to determine merchandise placement.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded materials and goods at designated locations for best project availability.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
Cashiering Team Lead
McAlister's Deli
04.2017 - 12.2019
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Facilitated and logged store opening, closing, and shift changes.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
Best Buy
06.2015 - 01.2016
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Cashier
Meijers
11.2011 - 04.2015
- Tallied cash drawer at beginning and end of each work shift.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Upsold additional products and services to customers, increasing revenue.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
Outbound Sales Call Center Agent
Americall Group
03.2008 - 11.2011
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Educated customers on product and service benefits, explaining features and answering questions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Education
Diploma -
Merrillville High School
Merrillville, IN05.2007
Skills
- Work Order Review
- Package Shipment
- Product Packaging
- Assembly Line Operations
- Reading Comprehension
- Understanding Customer Needs
- Membership Inquiries and Renewals
- Account Updating
- Persuasive Communication Style
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Production Worker
BSN Sports
05.2022 - Current
Forklift Operator
Amazon
01.2020 - 05.2022
Cashiering Team Lead
McAlister's Deli
04.2017 - 12.2019
Cashier
Best Buy
06.2015 - 01.2016
Cashier
Meijers
11.2011 - 04.2015
Outbound Sales Call Center Agent
Americall Group
03.2008 - 11.2011
Diploma -
Merrillville High School