Sherfield Diane M
Tecumseh,OK
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
28
28
years of professional experience
Work History
Server/Bartender
Red Lobster
Shawnee, OK
08.2023 - 06.2024
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
Manager
Cheddars Stratch Kitchen
Mwc, OK
09.2017 - 08.2023
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with industry regulations and company policies.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
Lead Server/Server/Bartender
Red Lobster
Shawnee , OK
08.2016 - 09.2017
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Processed guest checks using POS system accurately.
Assistant Manager
Degraffs
Shawnee, OK
08.2014 - 08.2016
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
FOH Manager/Lead Server/Server/Bartender
Shawnee Country Club
Shawnee, OK
04.2011 - 08.2014
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Organized special events such as promotional activities, holiday parties.
- Developed and implemented customer service standards to ensure consistent quality of service.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
Lead Server
Cracker Barrel
Shawnee, OK
09.2009 - 04.2011
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Processed guest checks using POS system accurately.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Assistant Manager
American Airlines
OKC, OK
01.1996 - 08.2009
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Shawnee High School
Shawnee, OK05-1994
Some College (No Degree) -
Seminole State College
Seminole, OKSkills
- Food Running
- Supply Restocking
- Food inspection
- Beverage Preparation
- Guest Engagement
- Safe Food Handling
- Order Management
- Check payment processing
- Wine Pairings
- Relationship Management
- Menu presentation
- Positive and professional
- Strong Work Ethic
- High-volume dining
- Quality Control
- Professional Appearance
- Guest Relations Management
- Exceptional customer service
- Food safety understanding
- Food station setup
- Performance Improvement
- Regulatory Compliance
- Point of Sale (POS) system operations
- Order Accuracy
- Liquor, wine, and food service
- Dining crew workflow optimization
Timeline
Server/Bartender
Red Lobster
08.2023 - 06.2024
Manager
Cheddars Stratch Kitchen
09.2017 - 08.2023
Lead Server/Server/Bartender
Red Lobster
08.2016 - 09.2017
Assistant Manager
Degraffs
08.2014 - 08.2016
FOH Manager/Lead Server/Server/Bartender
Shawnee Country Club
04.2011 - 08.2014
Lead Server
Cracker Barrel
09.2009 - 04.2011
Assistant Manager
American Airlines
01.1996 - 08.2009
High School Diploma -
Shawnee High School
Some College (No Degree) -
Seminole State College
Similar Profiles
Marissa BalderasMarissa Balderas
Waitress at Red LobsterWaitress at Red Lobster
Darin CroninDarin Cronin
Assistant General Manager at Red LobsterAssistant General Manager at Red Lobster
Angelina RossovichAngelina Rossovich
Server at Red LobsterServer at Red Lobster
Reagan AndersonReagan Anderson
Host at Red LobsterHost at Red Lobster
Shalayne SimsShalayne Sims
Environmental Programs Specialist IV at Department of Environmental Quality, ECLS DivisionEnvironmental Programs Specialist IV at Department of Environmental Quality, ECLS Division