Sheri Abbott
Milan,IN
Summary
Proven leader and strategic innovator, I significantly enhanced online sales and customer satisfaction at Joseph Subaru/Cadillac. Expert in digital marketing and team leadership, I drove performance improvements through CRM software mastery and effective cross-functional collaboration, achieving notable sales growth.
Knowledgeable and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Overview
29
29
years of professional experience
Work History
Internet Sales Manager
Joseph Subaru/Cadillac
11.2013 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Kept detailed records of sales and contracts.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Trained sales staff on company procedures and salesmanship.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Assisted in budget planning for marketing initiatives by providing accurate revenue projections based on historical performance data analysis.
- Updated company website with deals and product packages.
- Increased sales and customer satisfaction through personalized servicing.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Analyzed website performance metrics, identifying areas for improvement to enhance user experience.
- Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
- Located merchandise across various stores to address customer needs.
- Collaborated with the marketing team to create targeted email campaigns for new product launches and promotions.
- Organized promotional events such as webinars or live demonstrations to generate leads and showcase product offerings effectively.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Graphic Designer
Cincinnati Enquirer
11.1995 - 07.2013
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects before rollout.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Led rebranding efforts from concept to execution, resulting in a cohesive new brand identity that garnered positive industry recognition.
- Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
- Mentored junior designers, providing guidance on industry best practices and fostering a collaborative work environment.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Optimized digital assets for seamless integration into web designs, enhancing user experience and site functionality.
- Created logos, illustrations and typography for various organizations.
- Edited and enhanced existing artwork and graphics.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Created original artwork for range of print, web and video projects.
- Applied color theory and composition techniques to construct appealing designs.
- Developed original designs for print media, magazines and newspapers.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Developed innovative designs for variety of clients in graphic design industry.
- Cultivated mobile-friendly designs for variety of platforms.
Education
High School Diploma -
Western Hills University High School
Cincinnati, OH06.1989
Skills
- Team Leadership Qualities
- Online sales techniques
- Appointment Scheduling
- Digital Marketing
- Social Media Marketing
- Inventory Management
- Sales strategy development
- Staff Coaching
- Inbound Call Management
- Lead generation strategies
- Market Research
- Website Maintenance
- Price Quoting
- Customer Education
- Negotiation
- Social Media Management
- Lead prospecting
- Project management experience
- Account development
- CRM software mastery
- Lead Generation
- Mobile Marketing Tactics
- [Product or Service] expertise
- [Type] sales techniques
- Quote generation
- Email marketing proficiency
- Online branding know-how
- Customer Service
- Time Management
- Decision-Making
- Relationship Building
- Staff Training and Development
- Goal Setting and Achievement
- Sales Targeting
- Rapport and relationship building
- Business development and planning
- Sales Presentations
- Sales processes
- Sales process
- Customer Complaint Resolution
- Analytical problem solver
- Strategic Planning
- Solution selling
- Team Recruiting and Onboarding
- Sales Reporting
- Sales coordination
- Document Management
- Sales Tracking
- Client Base Retention
- New Hire Onboarding
- Marketing Strategy Development
- Closing Techniques
- Data Confidentiality
- Operating Procedures and Policies
- Employee Retention
- Sales Projections
- Customer Order Management
- Data Analytics
- Business Analytics
- Sales Quota Management
- Brand Marketing
- Brand-building strategies
- Account Management
- Competitor Analysis
- Sales Statistics Analysis
Timeline
Internet Sales Manager
Joseph Subaru/Cadillac
11.2013 - Current
Graphic Designer
Cincinnati Enquirer
11.1995 - 07.2013
High School Diploma -
Western Hills University High School
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