Sheri Atchley
Livingston,TX
Summary
High-achieving individual, self-directed and self-motivated team player who also works well independently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Management Secretary
Polk County Emergency Management
05.2023 - Current
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Facilitated emergency management training for staff and conducted emergency drills.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze, and report on performance .
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
Correctional Sergeant
Texas Department of Criminal Justice
06.2016 - 10.2022
- Maintain security within the institution and oversaw the health and safety of staff and prisoners.
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
- Supervised 46 employees and performance of tasks and managed 1200 offenders.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Customer Service Manager
Hastings Entertainment
09.2013 - 10.2016
- Helping to build good customer relations
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Sales Associate/Cashier/Key Carrier
Payless Shoesource
08.2011 - 12.2012
- Processed an average of 40 transactions each day in a timely manner.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
No Degree - Elementary Education
Stephen F. Austin State University
Nacogdoches, TXRegistered Dental Assistant Certificate - Dental Assisting
Dental Assistant School of Texas
Huntsville02.2023
High School Diploma -
Livingston High School
Livingston, TX01.2011
Skills
- Graphics Design
- Proficient in Microsoft Word, Excel, PowerPoint, and Adobe Photoshop
- Situational Awareness
- Computer Records Systems
Certification
- IS-100 Introduction to Incident Command System Training - May 31, 2023
- IS-200 Basic Incident Command System for Initial Response-June 2, 2023
- ICS -300 Intermediate ICS for Expanding Incidents October 9 - October 11, 2023
- ICS-400 Advanced ICS for Command and General Staff - Complex Incidents October 12-October 13, 2023
- Is-700 An Introduction to the National incident Management System
- IS-800 National Response Framework, An Introduction
- Is-2200 Basic Emergency Operations Center Functions
- E/L/G-191 ICS- EOC Interface
- Genasys Emergency Management Administrator training
- Disposition of Records 101
- Disaster Recovery And Salvage of Government Records
- Introduction to Records Management
- Managing Electronic Records
- CNP - Certified Notary Public
- First Aid/CPR Certified
Timeline
Emergency Management Secretary
Polk County Emergency Management
05.2023 - Current
Correctional Sergeant
Texas Department of Criminal Justice
06.2016 - 10.2022
Customer Service Manager
Hastings Entertainment
09.2013 - 10.2016
Sales Associate/Cashier/Key Carrier
Payless Shoesource
08.2011 - 12.2012
No Degree - Elementary Education
Stephen F. Austin State University
Registered Dental Assistant Certificate - Dental Assisting
Dental Assistant School of Texas
High School Diploma -
Livingston High School
- IS-100 Introduction to Incident Command System Training - May 31, 2023
- IS-200 Basic Incident Command System for Initial Response-June 2, 2023
- ICS -300 Intermediate ICS for Expanding Incidents October 9 - October 11, 2023
- ICS-400 Advanced ICS for Command and General Staff - Complex Incidents October 12-October 13, 2023
- Is-700 An Introduction to the National incident Management System
- IS-800 National Response Framework, An Introduction
- Is-2200 Basic Emergency Operations Center Functions
- E/L/G-191 ICS- EOC Interface
- Genasys Emergency Management Administrator training
- Disposition of Records 101
- Disaster Recovery And Salvage of Government Records
- Introduction to Records Management
- Managing Electronic Records
- CNP - Certified Notary Public
- First Aid/CPR Certified
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