Sheri Beach
Upper Marlboro,MD
Summary
Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Park Operations Manager
City Of Bowie
09.2012 - 08.2023
- Prepared annual budget of 1.4 million and managed that budget effectively.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed City wide recreational amenities.
- Assisted with organizing and operating Special Events with over 10,000 attendees.
- Served as Department Representative in Emergency Operations Center.
- Served as Department Representative in City Committees.
- Updated website as needed.
- Allocated 127 ballfields to more to more than 30 user groups.
- Administrative oversite in Municipal Infractions.
- Administrative oversite in Building Permits.
- Prepared grant applications for State of Maryland funds.
Paraprofessional Educator
St. John The Evangelist School
09.2004 - 06.2012
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Administered tests and assessments to evaluate student progress and performance.
- Served as school Health Aide to mange student's medical and medication needs.
Administrative Assistant
Paar, Melis, And Associates
07.2002 - 09.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Prepared payroll for customers with over 200 employees.
- Input client data into Quicken.
Business Owner/Operator
Oakcrest Exxon And Clinton Crossings Exxon
09.1983 - 04.2002
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Monitored staff performance, providing final-say assessment over inquiries.
- Employed prompt decision-making and in-depth research to resolve issues.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared annual budgets with controls to prevent overages.
Education
Psychology
University of Maryland - University College
Hyattsville, MD08.2012
Skills
- Finance Understanding
- Leadership
- Operations Oversight
- Database Maintenance
- High-Pressure Environments
- Proficient in Microsoft Suites
- Proficient in MUNIS software
- Proficient in Activenet
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20+ staff members.
Certification
- Certified Parks and Recreation Professional (CPRP)
- Federal Emergency Management - Advanced Professional Series
- Completed 50 FEMA classes.
Timeline
Park Operations Manager
City Of Bowie
09.2012 - 08.2023
Paraprofessional Educator
St. John The Evangelist School
09.2004 - 06.2012
Administrative Assistant
Paar, Melis, And Associates
07.2002 - 09.2004
Business Owner/Operator
Oakcrest Exxon And Clinton Crossings Exxon
09.1983 - 04.2002
Psychology
University of Maryland - University College
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