Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Sheri Becktell

Oklahoma City,OK

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Transportation Supervisor

Alliance Steel Inc.
05.2021 - Current
  • Oversee daily operations within the Shipping, Loading and Customer Service Department
  • Communicate Production issues that affect shipment schedules with Dispatch and Logistics Coordinator
  • Make final decisions on shipping needs that are cost effective and maintain quality customer service
  • Maintain Profit and Loss Reports for Building sales and Component Sales
  • Negotiate freight rates with vendors, brokers and carriers to secure the best possible pricing and service levels.
  • Developed strong relationships with clients through consistent communication and excellent customer service practices.
  • Scheduled repair and preventive maintenance of vehicles and other equipment.
  • Oversee transportation of 10 Tractor Trailer and 2 1-Ton Hotshot Trucks with 40 ft Gooseneck Trailers daily by coordinating personnel and developing efficient routes and workload schedules.
  • Resolve escalated customer issues within the Customer Service Department
  • Provide Sales freight pricing on DoT requirements for deliveries that require special shipping arrangements
  • Schedule quarterly Driver Safety Meetings
  • Review Driver Expense Reports
  • Review Penske invoice to ensure accuracy in billing

Customer Service & Logistics Coordinator

Alliance Steel Inc
04.2016 - 05.2021
  • Created the Customer Service Department for the Customer Pick Up orders
  • Point of contact for customer with orders to be picked up
  • Ensured Production received fabrication orders
  • Conducted Monthly and Yearly Inventory
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Trained new employees on Customer Service procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

Customer Service Coordinator

Alliance Steel Inc
11.2014 - 04.2016
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Used knowledge of contracts and construction documents to research and assist in facilitating resolution
  • Investigated issues to find root cause of customer problems

Project Services Administrative Assistant

Metal Building Components Inc
01.2005 - 11.2014
  • Responsible for the largest Project Service area in the company, consisting of 23 states
  • Assisted Project Manager with obtaining contractual documents, construction documents and ensured customers provided all the necessary documents to obtain warranties.
  • Communicated with Outside Sales Team on leads for future projects and projects that were in progress.

Skills

  • DOT Regulatory Compliance
  • Driver Safety Programs
  • Exceptional Organizational Skills
  • Stellar Record-Keeping Abilities
  • Strong Customer Relationships

Certification

  • DoT Compliancy Training - 2022

Timeline

Transportation Supervisor

Alliance Steel Inc.
05.2021 - Current

Customer Service & Logistics Coordinator

Alliance Steel Inc
04.2016 - 05.2021

Customer Service Coordinator

Alliance Steel Inc
11.2014 - 04.2016

Project Services Administrative Assistant

Metal Building Components Inc
01.2005 - 11.2014

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Sheri Becktell