Sheri Castle
Abingdon,VA
Summary
I have been in direct sales and customer service since I was 16. My family owned business was distributing store. We not only made the clocks from plywood and copy print pictures, all the way to the store front locations. I began working telephone customer service in 1994. I continued with that career until 2007. Due to relocation, I began working in the hotel industry. This has given me a full arrangement of skills to work with the public. Now being back in phone/online customer service I have been able to spread all of my skills and talents to assisting customers fully. I love helping people. My life has been helping, being caretaker for my family. My Mother, Father & Grandfather. I have worked with Special Needs at a Assisted Living & Training Center.
Overview
14
14
years of professional experience
Work History
Alorica USA
10.2025 - Current
- Inbound customer service for UHC members. Explaining benefits to members.
- Advising of benefit balance on UCard. Assisting on making appointments.
- Calling and correcting billing errors for Medicaid and Medicare Members.
Teleperformance USA
10.2020 - 08.2025
- Inbound Customer Service and Revenue for Vendors.
- Speaking with GM OnStar Fleet customers and vehicle owners.
- Troubleshooting with plans and WIFI.
- Verifying with GM Sales agents of details on monthly Payouts.
- Selling WiFi-Data plans and processing payments.
Country Inn and Suites
05.2018 - 10.2020
- Processed service modifications promptly while ensuring compliance with company policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service TEX
T-Mobile
03.2017 - 07.2017
- Inbound customer service expert trained in all aspects of T-Mobile customer accounts.
Customer Service, Retention & Billing Agent
Convergys
07.2016 - 03.2017
- Inbound customer service for DirecTV & AT&T
- Phone: 4238940865
Direct Customer Relations, Sales and Collections
Bakshi Properties
03.2012 - 01.2015
- Phone calls both inbound for 150 lines and outbound payment confirmation.
- Posting and preparing monthly statements, delivering either via email, fax or mail.
- Posting all incoming payments to appropriate accounts and ensuring daily tally correct.
- Contacting any past due accounts to process payments or make arrangements.
Education
GED -
Northeast State Technical College
01-1996
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Castlewood High School
Castlewood, VA01-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Verbal communication
- Problem resolution
Timeline
Alorica USA
10.2025 - Current
Teleperformance USA
10.2020 - 08.2025
Country Inn and Suites
05.2018 - 10.2020
Customer Service TEX
T-Mobile
03.2017 - 07.2017
Customer Service, Retention & Billing Agent
Convergys
07.2016 - 03.2017
Direct Customer Relations, Sales and Collections
Bakshi Properties
03.2012 - 01.2015
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Castlewood High School
GED -
Northeast State Technical College