Summary
Overview
Work History
Education
Skills
CONTACT
Timeline
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Sheri Bourgeois

Sheri Bourgeois

Pass Christian,MS

Summary

My name is Sheri Bourgeois. I live on the Gulf Coast of Mississippi and absolutely love it here. I am goal oriented and strive for only the best of what is expected of me. I love people and talking. I am artistic and a creative minded individual that has a very strong work ethic. I love puzzles and get excited about problem solving. I am not an "I don't know" person. I will find an answer or solution to any issue and this makes me great with customers and employees alike. I am kind and genuinely interested person. I like to really know everyone I meet and I think this also helps with being customer friendly. I know that I am an asset to any company whether it is in management or customer service, projects or anything front line. I have worked different roles my entire work life that all have been face first, somewhat of a first and last line of defense for a company and its what I know and live.

Skilled subject matter expert with broad experience in delivering impactful results. Strong focus on team collaboration and adaptability to meet changing needs, ensuring reliability and effectiveness. Proven ability in problem-solving, strategic planning, and industry-specific knowledge to drive success. Recognized for clear communication, leadership, and commitment to achieving organizational goals.

Overview

18
18
years of professional experience

Work History

Sme Subject Matter Expert

Conduent
08.2024 - 05.2025
  • Working in Field Technology Support, my responsibilities were as follows: Taking calls from clients within HRBLOCK company who were having issues with programs relating to their daily job functions within the office and troubleshooting these issues to issue resolution. Working as SME, my responsibilities were in leadership answering various questions from team members on a variety of subjects such as blockworks programs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Customer Service Specialist Tier Two Escalations

Walgreens Boots Alliance
10.2021 - 11.2023
  • Working in the Consumer Relations Department, my responsibilities were as follows: Using various forms of communication such as phone, chat and emails to answer a variety of incoming questions from customers pertaining to products, rewards, pharmacy related questions, immunization scheduling, liability related issues, and complaints as well as employee navigation pertaining to leave, complaints, benefits, rewards, payroll and scheduling.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Team Lead

Walmart
02.2017 - 12.2020
  • As a team lead, in a leadership position, I was responsible for the management of small group of employees in the Online Order Filling Department/Online Grocery. My responsibilities included scheduling and proper maintenance of worker motivation, morale, scheduling, coaching, daily placement and work performance as well as customer satisfaction evaluations, immediate de escalations and continued customer satisfaction.

Director of Operations

Bear Katz After School Club
01.2012 - 01.2017
  • As Director of the facility, I was the overseer of all operations including, afterschool and summer curriculum, tuition fees and payments, scheduling of employees and disciplinary actions, student instruction, activities, behavior and parent satisfaction.

Kindergarten Teacher

GULFPORT SCHOOL DISTRICT
08.2007 - 05.2016
  • My responsibilities included classroom management of over 25 5 and 6 year old children, creating and implementing core curriculum and establishing and maintaining parent/teacher relationships. I have seen over 60 of my kindergarten students graduate high school.

Education

art

Mississippi Coast Community College
01.2007

Skills

  • Strong analytical skills
  • Training and mentoring
  • Expertise in subject matter
  • Customer focus
  • Research and development
  • Strategic thinking
  • Creative solutions
  • Process analysis
  • Analytical thinking
  • Teamwork
  • International mobility management
  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication

CONTACT

  • PHONE: 228-265-3457
  • WEBSITE: Website goes here
  • EMAIL: sheribourgeois@hotmail.com

Timeline

Sme Subject Matter Expert

Conduent
08.2024 - 05.2025

Customer Service Specialist Tier Two Escalations

Walgreens Boots Alliance
10.2021 - 11.2023

Team Lead

Walmart
02.2017 - 12.2020

Director of Operations

Bear Katz After School Club
01.2012 - 01.2017

Kindergarten Teacher

GULFPORT SCHOOL DISTRICT
08.2007 - 05.2016

art

Mississippi Coast Community College

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Sheri Bourgeois