Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheri Bready

Millis,MA

Summary

Dynamic professional with a proven track record in business operations and customer service expertise, notably at Verizon. Excelled in enhancing customer satisfaction and streamlining e-commerce for a self-owned photography/craft shop. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience data entry and office management and microsoft office.

Overview

28
28
years of professional experience

Work History

Administrative Assistant

Verizon
04.2002 - Current
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Monitored a call center
  • Entered data to to form reports (excel)
  • updated schedules per reps need
  • Scheduled trainings, meetings etc
  • Payroll
  • Typed letters to customers for the reps (word)

Customer Service Representative

Verizon
07.1996 - 04.2002
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.

Shop Owner

Self Employed Web
09.2014 - Current
  • Owner of a photography/craft shop. Primarily pet photography and handmade crafts out of wood/ fabric etc. Hand painted/drawn art of animals and pets. Crafts are sold online

Instacart Shopper

Instacart
09.2019 - 11.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.

Education

Certificate of Photography - Photography

Boston University
Boston, MA
04.2023

Associate of Applied Science - Liberal Arts And General Studies

Springfield Technical Community College
Springfield, MA
06.1996

Skills

  • Attention to Detail
  • Data Entry
  • Spreadsheet Management
  • Meeting planning
  • Scheduling
  • Letter preparation
  • Office Administration
  • Microsoft Office Suite
  • Microsoft Outlook
  • Deadline-oriented
  • Computer Skills
  • Decision-Making

Timeline

Instacart Shopper

Instacart
09.2019 - 11.2021

Shop Owner

Self Employed Web
09.2014 - Current

Administrative Assistant

Verizon
04.2002 - Current

Customer Service Representative

Verizon
07.1996 - 04.2002

Certificate of Photography - Photography

Boston University

Associate of Applied Science - Liberal Arts And General Studies

Springfield Technical Community College

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Sheri Bready