Sheri Brown
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. More than three years of supervisory experience and over ten years of customer service and administrative experience. Strong communication and organizational skills. Team player, eager to learn new skills, able to work under pressure with little or no supervision. Experience in Word, Excel, Outlook, Visio, Power Point, Quickbooks, MIS, CRMS, S.A.P., Cash Pro, AMS, Accounts Payable, Billing, Cashiering/ Reconciliation, AXIS, RMS, Etims, M5, IWM, correspondence, reporting, Pinnacle, RMS, AIS, Visinet, CRIS, C.R.I.M.E.S, GOVQA, Evidence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor
City of Dallas
Dallas
12.2020 - Current
- Create reports, process open records request, approve time, audit GOVQA, audit timecards, order supplies, speak with citizens to help them get reports, download BWC, Dash, photos
- Conduct training for new employees, open records liaisons and overtime help
- Performance reviews, count down drawers.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 10 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Account III
City of Dallas
Dallas
01.2020 - 12.2020
- Prepare, monitor, and verify reports of departmental transactions, conduct audits of financial records to verify accuracy and completeness of financial reporting, monitor, review, and analyze revenues, expenditures, and contractual agreements
- Process ITI/ITA, month and year close out and make deposits
- Process payroll deductions, when needed, help issue items to customers.
Admin Specialist II
City of Dallas
Dallas
01.2016 - 01.2020
- Reconcile the financials for Safelight
- Audit the cashiers and the financial reports, bank and credit card statements from American Traffic Solution and Ace
- Enter in CR's, create DO's, RC's and IN's
- Process ITI/ITA's
- Process and issue refund checks to citizens, employee per diem, and reimbursements for Safelight, Parking and DPD
- Process JV's for the year end close out
- Prepare wires and pay invoices
- Work bankruptcies in a timely manner
- Compile and analyze data with the information I receive from the different vendors/contractors
- Write letters to citizens and contractors and create memos
- Assist in making changes to new contracts to fit the needs of the department
- Conduct meetings
- Process bankruptcies and record retention liaison.
Interim Administration Specialist
City of Dallas
Dallas
07.2015 - 01.2016
- Manage and make changes to the Org Chart by making sure everyone is under the correct PM, is getting paid out of the correct org and is under the correct division
- Update the salary spread sheet as new hires come in, promotions or any kind of change in salary for EBS employees
- Make sure the Org Chart Index is up to date and make sure everything matches the PA402
- Enter invoices to paid.
Sr. Office Assistant
City of Dallas
Dallas
01.2014 - 07.2015
- Manage visitor parking garage access list, make ID badges for city employees, process information for parking decals, receive payments for lost badges, new parking decals and lost decals
- Make deposits; create spreadsheets for multiple projects, file, make room reservations, input service orders and answer phones.
Sr. Customer Service Rep
City of Dallas
Dallas
11.2008 - 01.2014
- Setup and cancel auto pay
- Research and correct misapplied payments Process water and permit refunds
- Create Journal Vouchers to transfer money
- Audit water permits to ensure that the funding is correct and verify if it is bonded or city
- Implement the requirements, policies, and procedures of record management for record retention
- Check AMS to see if there are any rejects and to ensure that the checks cut properly
- Void out checks that the customer states that they did not receive after checking with Bank of America
- Apply money back to the water accounts due to NSF's by checking the BOA report
- Answer incoming calls from the citizens of Dallas concerning their refunds or bank statements.
Customer Service Rep. II
City of Dallas
Dallas
06.2006 - 11.2008
- Manage Several Reports for the records and billing section for the Dallas Water Department such as CIAB-Autopay setting up the customer water account to automatically draft from their checking acct
- Bank resolution report to ensure that all monies are transferred into account, check for returned checks or closed accounts
- Manage a BW128 report to see if there are any finals accounts that need to be canceled due to final billing
- GA100 is a report that I look over to see all the refunds I have done for that day and to get PO numbers.
Office Assistant
City of Dallas
Dallas
04.2004 - 06.2006
- Administrative support to the manager in assisting with special projects
- Enter data into Management Information System for monthly reports
- Research and compile information for Financial Target Analysis monthly expenditures report
- Update all Equipment Billing Service equipment and communication list
- Perform receptionist duties, including clerical, bookkeeping, mail processing, payment processing, secretarial duties, and operating office and related equipment
- Maintain filing systems and support payroll function
- Issue petty cash and ensure all purchases are in compliance with Petty Cash policy.
Education
Master of Science -
University of North Texas At Dallas (Grad School)
05.2021
Bachelor of Science -
University of North Texas At Dallas
12.2017
Associate of Applied Science -
Eastfield Community College
05.2015
Continuing education for PC Support & Networking -
Eastfield Community College
04.2002
Cedar Valley Community College
12.1997
David W. Carter High School
Skills
- Process Improvement
- Staff Management
- Processes and procedures
- Employee Motivation
- Staff Discipline
- Process Monitoring and Improvement
- Complex Problem-Solving
- Policy Enforcement
- Goal-Oriented
- Training and mentoring
- Microsoft Suit
Accomplishments
- Alpha Phi Sigma National Criminal Justice Honor Society
- Alpha Kappa Delta International Sociology Honor Society
Certification
Continuing Education courses. Windows Install and Configure 2001, DOS for Technicians 2001, PC Maintenance Basics 2001, Networking Introduction 2002
References
References available upon request.
Timeline
Supervisor
City of Dallas
12.2020 - Current
Account III
City of Dallas
01.2020 - 12.2020
Admin Specialist II
City of Dallas
01.2016 - 01.2020
Interim Administration Specialist
City of Dallas
07.2015 - 01.2016
Sr. Office Assistant
City of Dallas
01.2014 - 07.2015
Sr. Customer Service Rep
City of Dallas
11.2008 - 01.2014
Customer Service Rep. II
City of Dallas
06.2006 - 11.2008
Office Assistant
City of Dallas
04.2004 - 06.2006
Master of Science -
University of North Texas At Dallas (Grad School)
Bachelor of Science -
University of North Texas At Dallas
Associate of Applied Science -
Eastfield Community College
Continuing education for PC Support & Networking -
Eastfield Community College
Cedar Valley Community College
David W. Carter High School
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