Sheri Candella
Las Vegas,NV
Summary
I am an organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. With a diverse set of skills, ranging from administrative and creative to exceptional customer service and interaction, I have proven to excel at any task given to me. I enjoy working with others, be they colleagues or valuable clients. My experience lends itself to both working well on a team as either a member or a leader, as well as being a motivated and competent self starter. Regardless of the task and my experience with it, I have proven to be a very quick study and obtain a degree of high competence in a very short period of time. I look forward to the opportunity to bring these skills and traits to your organization.
Overview
16
16
years of professional experience
Work History
Administrative Manager/Creative Specialist
Goliath Rankings
06.2020 - 09.2023
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered phone calls, problem-solved, and addressed client inquiries.
- Drafted correspondence and other documents for CEO.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Organized and updated databases, records and other information resources.
- Supported Head Director of Marketing in creating effective messaging and marketing collateral.
- Assisted in outbound or inbound marketing activities by demonstrating expertise in various areas, (i.e content development and optimization).
- Created aesthetically pleasing and effective advertisement materials.
- Developed ideas for creative marketing campaigns.
- Assisted in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies.
Restaurant Manager
Wildflour Bakery & Cafe
04.2019 - 09.2019
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed and drove business through social media.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted interviews for hiring of staff.
- Oversaw employee work in front and back of house to ensure compliance with company policy, regulations and food safety guidelines.
- Delivered superior service and maximized customer satisfaction.
- Completed restaurant opening and closing procedures.
- Continuously monitored restaurant for food, service, and cleanliness issues.
- Continuously monitored restaurant for food, service, and cleanliness issues
- Created and oversaw implementation of prep log sheets to ensure timely product preparation.
- Managed inventory of food and paper products.
- Responded efficiently and accurately to customer complaints.
- Multitasked with proficiency in organizing and managing both front and back of house.
- Maintained high standard quality hygiene, health and safety
- Led and directed team members of effective methods, operations and procedures.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Purchased adequate quantities of necessary items, including food, beverages, equipment and supplies.
Restaurant Manager
The Grill by Green Acres
02.2018 - 04.2019
- Continuously evaluated business operations to effectively align workflow for optimal area coverage and customer satisfaction.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Led and directed team members on effective methods, operations and procedures.
- Managed inventory, orders and purchasing.
- Ensured food and beverage quality, presentation and sanitation to exceed standards.
- Hired, developed and motivated staff.
- Closely monitored labor and daily sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Organized special events in the restaurant, including receptions, promotional events and corporate luncheons.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Administrative Manager
Centurion Law Firm
01.2008 - 01.2018
- Supported Directing Attorney with daily operational functions
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Performed initial client assessment and analysis to initiate necessary proceedings
- Input client information into a custom back-end database
- Reviewed and updated client correspondence files
- Assisted with receptionist duties and file organization
- Answered phone calls and addressed client inquiries, solved problems and provided service information
- Addressed and resolved client complaints empathetically and professionally
- Acted professionally and patiently when addressing negative feedback
- Reduced overhead by taking on more responsibilities with creative and administrative projects and duties
- Created effective messaging using language, graphics and marketing collateral
- Created aesthetically-pleasing advertisements that complemented services offered.
Education
Associate of Arts - Psychology
College of Southern Nevada
Las Vegas, NV2026
Vocational school in Culinary Arts -
Le Cordon Bleu College of Culinary Arts-Pasadena
Pasadena, CA11.2007
High School Diploma -
Royal High School
Simi Valley, CA06.2005
Skills
- Time management
- Computer literacy
- Organization
- Multitasking
- Resourcefulness
- Decision-making
- Strategic planning
- Communication skills - Oral and Written
- Adaptability
- Work Ethic
- Creativity
- Problem-solving
- Active Listening
- Adobe Photoshop
- Attention to Detail
Timeline
Administrative Manager/Creative Specialist
Goliath Rankings
06.2020 - 09.2023
Restaurant Manager
Wildflour Bakery & Cafe
04.2019 - 09.2019
Restaurant Manager
The Grill by Green Acres
02.2018 - 04.2019
Administrative Manager
Centurion Law Firm
01.2008 - 01.2018
Associate of Arts - Psychology
College of Southern Nevada
Vocational school in Culinary Arts -
Le Cordon Bleu College of Culinary Arts-Pasadena
High School Diploma -
Royal High School
Similar Profiles
Jonas EngleJonas Engle
Videographer and Editor at Peak RankingsVideographer and Editor at Peak Rankings
TYLER BOAKTYLER BOAK
Nitrogen Supervisor at Goliath N2Nitrogen Supervisor at Goliath N2
Derek GoyetteDerek Goyette
Senior Structural/Mechanical Engineer at Goliath EngineeringSenior Structural/Mechanical Engineer at Goliath Engineering
Mary Elizabeth ReitherMary Elizabeth Reither
Title Clerk – Business Office at Team ChevroletTitle Clerk – Business Office at Team Chevrolet
Michael MitchellMichael Mitchell
Staff Scientist/Consultant at NewFields, LLCStaff Scientist/Consultant at NewFields, LLC