SHERI CARMAN
Spring Hill,Florida
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
States Insurance Agency
09.2017 - Current
- Optimized office policies, meeting internal needs while upholding organizational standards
- Responded to customer inquiries via phone or email in professional manner
- Resolved conflicts between staff members through mediation or other methods
- Managed office flow by providing direct support to visitors
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Processed renewals by typing letters and putting together paperwork and finance agreements
- Collaborated with the agency owner daily to improve staff productivity
- Performed data entry duties such as entering client information into database systems accurately
- Proficiently managed office operations and procedures, ensuring accuracy and efficiency
- Demonstrated excellent customer service skills when interacting with clients, vendors, and colleagues
- Completed timely changes and updates to schedules in central scheduling system
- Utilized MS Office and Excel to input daily data
- Answered phone calls from customers or vendors; answered inquiries or transferred calls accordingly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Secretary
S&W Cole
05.2010 - 09.2017
- Answered phone calls providing customer scheduling and customer service
- Computed balances, totals, and commissions to support accounting team
- Utilized excellent organizational skills to prioritize tasks effectively
- Purchased office supplies and equipment to replenish inventory
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Resolved customer complaints and answered customer questions.
Office Manager
Massy Services
09.2004 - 05.2010
- Answered phone calls providing customer scheduling and customer service
- Computed balances, totals, and commissions to support accounting team
- Utilized excellent organizational skills to prioritize tasks effectively
- Purchased office supplies and equipment to replenish inventory
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Resolved customer complaints and answered customer questions.
Education
High School Diploma -
Ridgewood High
New Port Richey, Florida06.1995
Certification: Marketing -
Marchman Vocational
New Port Richey, Florida06.1995
Skills
- Team Bonding
- Senior Leadership Support
- Mail Handling
- Customer Relations
- Clerical Support
- Organizational Skills
- Billing and Invoicing
- Excellent Multitasking Abilities
- Microsoft Office
- Accounts Payable and Receivable
- Email Correspondence
- Customer Service Management
- Scheduling
- Customer Service
- Office Administration
- Administrative Support
Certification
440-CSR Insurance License
Timeline
Office Manager
States Insurance Agency
09.2017 - Current
Office Secretary
S&W Cole
05.2010 - 09.2017
Office Manager
Massy Services
09.2004 - 05.2010
High School Diploma -
Ridgewood High
Certification: Marketing -
Marchman Vocational
440-CSR Insurance License
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