Sheri Carpenter
Savannah,GA
Summary
Talented professional seeking work in customer service. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
14
14
years of professional experience
Work History
Inventory Specialist
Best Choice Products
Savannah, GA
07.2019 - 06.2023
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Ensured proper storage conditions for all items in the warehouse.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Organized regular cycle counts to identify any potential issues early on.
- Utilized barcode scanners to quickly update inventories in the system.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Collaborated with other departments to coordinate replenishment activities as required.
Kitchen and FOH Manager
Tubby Tank House
Thunderbolt, GA
09.2014 - 05.2019
- Trained new staff on proper customer service techniques, policies and procedures.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Organized special events such as promotional activities, holiday parties.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
Managing Bartender
Steeds Bar
Savannah, GA
03.2009 - 08.2014
- Maintained accurate records of liquor inventory and sales figures.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Developed effective strategies for increasing customer satisfaction and loyalty.
- Coordinated events such as happy hours, special promotions, and private parties.
- Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Processed payments using point-of-sale systems accurately and efficiently.
- Enforced safety rules within the bar environment to protect customers from harm.
- Established relationships with vendors to negotiate prices on products purchased for the bar.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Pathway Day School
GED -
Johnson High School
Skills
- Material Handling
- Shipping coordination
- Loss Prevention
- Warehouse Organization
- Customer Service
- Cycle counting
- Vendor Management
- Equipment Operation
- Teamwork and Collaboration
- Financial Reporting
References
- Heather Dawes, +1 (912) 667-7910
- Kimberly Smith, (912) 224-4313
- Nicholle Wilson, (561) 403-6480
Timeline
Inventory Specialist
Best Choice Products
07.2019 - 06.2023
Kitchen and FOH Manager
Tubby Tank House
09.2014 - 05.2019
Managing Bartender
Steeds Bar
03.2009 - 08.2014
Pathway Day School
GED -
Johnson High School
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