Sheri Carter
San bernardino,California
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
10
10
years of professional experience
Work History
Sales Service Manager
24 Hour Fitness
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Established schedules to improve service and reduce labor costs, promoting customer satisfaction.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Processed customer invoices, credit memos and payments within established timelines.
- Created new hire and termination documents for payroll.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Assisted with recruitment and onboarding of new employees.
Operations Manager
24 Hour Fitness
07.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
GED -
Rialto High
Skills
- Customer relationship management
- CRM proficiency
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active listening
- Decision-making
- Relationship building
Accomplishments
- Achieved 100% by completing club audits with accuracy and efficiency.
Timeline
Sales Service Manager
24 Hour Fitness
03.2021 - Current
Operations Manager
24 Hour Fitness
07.2015 - Current
GED -
Rialto High
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