Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheri Chase

Leland,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and relationship building. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Excited to leverage over 15 year of experience specializing in Sales Support, Client and Customer Service Management, Account Planning, Inventory Analysis, Forecasting, Projections, Material Planning & Purchasing, Merchandising, Marketing, and Order Management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Kesseboehmer Retail Merchandising
01.2023 - Current
  • Assist the sales team by coordinating sales for all existing retail accounts for shelving, racks, displays, gondolas, accessory carts and other store fixtures needed for new store builds or remodels
  • Operate as the main point of contact for all customers relating to current products, projects and promotions, as well as open sales orders, product quotes, inventory availability, lead times, and logistics
  • Resolve all product or service issues working with sales, procurement, or engineering to find the ideal solution as quickly and efficiently as possible
  • Maintain financial accounts by preparing invoices, processing customer adjustments and reconciling freight invoices
  • Created a Sales and Projections Dashboard showing the dollar amount shipped and invoiced for each customer by month, open sales orders for the remainder of the year, and the projected monthly sales amount based on customer forecasts and previous year's sales dollars
  • Created the New Customer Onboarding Spreadsheet to assist the sales team with set up and data collection for all new customers
  • Attend weekly meetings with retail and fixture buyers to better understand their needs and recommend appropriate solutions as well as discuss open issues, upcoming needs and projects.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.

Client Services

PolyQuest
01.2021 - 07.2022
  • Managed the relationship of key global manufacturing accounts in PET and Polypropylene material distribution
  • Managed each client's PO from date of receipt through shipment and delivery
  • Scheduled off-site customer shipments and coordinated transfers between sites via ship vessels, railcars, bulk trucks and van-loads
  • Maintained available inventory levels and placed POs with vendors to accommodate open customer Sales Orders
  • Worked with the sales team to research and develop new supply sources for existing customer pipelines both within the US and globally and analyze costs benefits of each factoring in challenging logistics restraints
  • Finalized all customer invoicing and end of the month price adjustments based on settled market pricing.

Transfer Coordinator/Buyer

Pacon Manufacturing
05.2020 - 01.2021
  • Managed the site transfer of three key customers from the existing facility to a new facility
  • Worked with customer project managers to coordinate audits of the new facility making sure all equivalency reports were completed and accurate
  • In charge of onboarding a major new customer and worked to get their products set up in the system
  • Set up all new vendors for raw materials and packaging
  • Forecasted account programs and purchased all raw materials to maintain production schedules and meet on time deliveries
  • Worked with existing vendors to negotiate on-going pricing
  • Researched new vendors, obtained quotes, leveraged larger brand names and awarded final bids
  • Analyzed the forecast, open orders, purchase orders, and production schedules to ensure all materials were in house for each production run to be produced on time to meet customer demand.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Global Client Relations Manager

Spuntech Industries
09.2018 - 05.2020
  • Managed the Client Relations Team working to ensure superior service to all global customers
  • Liaison between Customer Service Team, Plant Manager, Controller, and Logistics to ensure all customer expectations were met
  • Collaborated with the production team to ensure production schedules were in line with open orders
  • Managed and updated the forecast for all US and global customers making sure to were hitting monthly sales goals for both the US and Israeli production lines
  • Analyzed the forecast, open orders, production schedules and shipping schedule to furnish monthly, quarterly, and yearly projection numbers for all global accounts
  • Assisted in analyzing quarterly customer pricing and made adjustments based on current RISI published cost of fiber
  • Lead weekly client relations team meetings and created action item lists to delegate to the team
  • Worked with existing accounts to increase orders and keep up a 3 to 6 month rolling forecast.
  • Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.

Senior Account Planner / Sales Assistant

Implus LLC
01.2003 - 03.2017
  • Supported sales and merchandising teams in the development and execution of product strategies
  • Performed various marketing and graphics tasks relating to new product package creation, planogram creation, and event coordination
  • Managed product assortments for key retail accounts
  • Assisted in presenting biannual private label collections to retail buyers through the explanation of style forecasts, product trends, and sales
  • Analyzed historical sales, sell through's and financial reports
  • Interpreted data and made informed category recommendations
  • Worked within the retailer's private label Product Lifecycle Management and Traceability Systems to update proposed and new items with detailed specifications and formulations for all products and packaging
  • Monitored and updated product inventory flow monthly for all private label branded socks and insoles for key accounts
  • Analyzed sales to forecast and sales to shipments.

Education

Bachelor of Science - Business Management

University of Phoenix
Grand Rapids, MI
05.2002

Skills

    Microsoft Office

    Data Entry

    Goals and performance

    Strong enthusiasm

    Sales Reporting

    Computer Proficiency

    CRM software proficiency

    Account Management

    Customer Relations

Certification

North Carolina Notary of Public

Timeline

Sales Coordinator

Kesseboehmer Retail Merchandising
01.2023 - Current

Client Services

PolyQuest
01.2021 - 07.2022

Transfer Coordinator/Buyer

Pacon Manufacturing
05.2020 - 01.2021

Global Client Relations Manager

Spuntech Industries
09.2018 - 05.2020

Senior Account Planner / Sales Assistant

Implus LLC
01.2003 - 03.2017

Bachelor of Science - Business Management

University of Phoenix

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Sheri Chase