Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Sheri Cherry Beard

Sheri Cherry Beard

Laurel,MS

Summary

Results-driven Information Systems Engineer with proven skills in network administration, security management, and technical support. Expertise in leading systems integration projects, enhancing operational efficiency, and implementing robust IT security protocols. Dynamic professional with extensive experience in network administration and systems integration. Known for effective communication and problem-solving skills, successfully leading cross-functional teams to achieve business objectives and improve system reliability. Detail-oriented Information Systems Engineer specializing in network and system performance optimization. Committed to fostering collaboration across departments and enhancing security management practices to drive organizational success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Information Systems Engineer I & II

South Central Regional Medical Center
Laurel, Mississippi
12.2016 - Current
  • Configured, deployed, and maintained servers and network devices across multiple environments.
  • Assisted in troubleshooting hardware and software issues, ensuring prompt resolution.
  • Led cross-functional teams in systems integration projects to achieve business objectives.
  • Designed and conducted testing for hardware or software systems to verify reliability.
  • Managed user accounts in Active Directory, including access rights and password resets.
  • Coordinated with vendors for efficient system installations and upgrades of hardware/software.
  • Implemented virtualization solutions such as VMware ESXi and Microsoft Hyper-V environments.
  • Analyzed existing systems, identifying potential areas for optimization.
  • Supported system integration for electronic health record management.
  • Developed scripts for automation of routine tasks.
  • Assisted in developing disaster recovery plans for mission critical applications.
  • Developed and implemented IT security policies, procedures, and best practices.
  • Performed daily backups of critical data using backup utilities.
  • Coordinated with vendors to purchase new hardware or software when needed.
  • Planned, implemented, and integrated updated system-oriented projects.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.

Server Support Engineer

South Central Regional Medical Center
Laurel, Mississippi
02.2015 - 12.2016
  • Troubleshot hardware and software issues to ensure system availability for patient care.
  • Provided technical support for medical staff using electronic health record systems.
  • Assisted in the implementation of new software updates and features for clinical applications.
  • Collaborated with IT teams to resolve network connectivity problems in medical facilities.
  • Conducted training sessions for staff on effective use of hospital technology tools.
  • Documented support tickets and resolutions in the service management system efficiently.
  • Engaged with end-users to gather feedback on software usability and assist with inquiries.
  • Monitored server resources such as disk space utilization to ensure adequate availability of resources for applications running on the server.
  • Responded quickly to any outages or other service disruptions that affected server operations.
  • Performed daily maintenance tasks on servers including patching, performance tuning, backups, and security scans.
  • Installed and configured Windows Server operating systems for new servers.
  • Evaluated third-party tools for managing server deployments at scale.
  • Troubleshot network issues related to DNS, DHCP, Active Directory.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
  • Configured and maintained network devices, including routers, switches, and firewalls.
  • Installed security software to protect networks.
  • Configured, monitored and maintained email applications or virus protection software.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Conferred with network users about solutions to existing system problems.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Trained end-users on new technologies and systems to enhance their understanding and efficiency.
  • Advised management on the feasibility and implementation of new technology solutions.

Application Support Specialist

South Central Regional Medical Center
Laurel, Mississippi
04.2010 - 02.2015
  • Provided application support for users across various departments.
  • Troubleshot software issues using diagnostic tools and techniques.
  • Provided application support and maintenance for clients, troubleshooting any issues that arose.
  • Offered go-live support during critical activation period for smooth implementation.
  • Resolved user inquiries related to software applications via telephone and email.
  • Interfaced with third party vendors when necessary for resolution of escalated issues.
  • Tested application functionality prior to release into production environment.
  • Performed data manipulation in databases using SQL queries.
  • Configured servers for new application deployments and upgrades.
  • Deployed patches and updates to address any potential vulnerabilities in existing applications.
  • Investigated any reported incidents to identify underlying cause and develop solutions accordingly.
  • Coordinated with professionals to identify and address customer needs.
  • Provided training sessions to users on how to use specific applications effectively.
  • Planned and oversaw set-up process from installation to configuration.
  • Reported incidents promptly according to company's incident management policy procedures.
  • Handled all reporting tasks for each project and updated support policy documentation whenever changes were noted.
  • Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Oversaw daily performance of computer systems.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Help Desk Support Specialist I & II

South Central Regional Medical Center
Laurel, Mississippi
07.2006 - 04.2010
  • Provided technical support for medical staff regarding software and hardware issues.
  • Assisted users with troubleshooting and resolving computer-related problems effectively.
  • Documented support calls in the ticketing system for tracking and follow-up.
  • Trained new employees on basic computer operations and support procedures.
  • Responded promptly to help desk inquiries via phone, email, and in-person requests.
  • Maintained inventory of IT equipment and ensured proper functioning of devices.
  • Collaborated with departments to identify recurring technical issues for resolution strategies.
  • Installed anti-virus programs on users' computers and configured them accordingly.
  • Tested computer equipment to ensure proper functioning according to specifications.
  • Ensured compliance with company standards regarding computer usage and security policies.
  • Provided guidance on best practices when dealing with IT related incidents.
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
  • Diagnosed system errors using event viewer logs and other diagnostic tools.
  • Responded to customer inquiries via phone, email, or chat support.
  • Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
  • Identified potential areas of improvement in existing processes related to help desk operations.
  • Created detailed reports describing help desk activities.
  • Assisted in the installation of new hardware, software, and operating systems.
  • Performed daily system monitoring to verify the integrity and availability of all hardware resources.
  • Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
  • Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
  • Resolved Level 1 technical issues with software, hardware, and peripherals.
  • Supported customers with password resets and account customization.
  • Opened service tickets for clients, documenting user information, and description of problem.
  • Collaborated with customer service and sales colleagues to resolve issues.
  • Assisted customers with instructional support and product troubleshooting.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Maintained positive working relationship with fellow staff and management.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Oversaw daily performance of computer systems.

Computer Data Entry Operator

South Central Regional Medical Center
Laurel, Mississippi
09.1999 - 07.2006
  • Entered patient data into electronic health record systems accurately.
  • Maintained confidentiality of sensitive medical information consistently.
  • Reviewed and verified data entries for accuracy and completeness.
  • Assisted medical staff with administrative tasks as needed.
  • Updated patient information in databases promptly and efficiently.
  • Responded to inquiries regarding patient data from healthcare providers.
  • Collaborated with team members to improve data entry processes.
  • Conducted routine checks on system functionality and reported issues promptly.
  • Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
  • Resolved discrepancies between source documents and computer entries through careful review.
  • Generated reports to track productivity and identify errors in data entry process.
  • Adapted quickly to changes in technology or workflow processes.
  • Provided technical support to staff members when needed.
  • Organized paperwork according to established filing systems.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Identified, corrected, and reported data entry errors.
  • Compiled data from source documents prior to data entry.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Adjusted settings for format, page layout and line spacing.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Kept detailed notes during meetings and relayed information to co-workers through email.
  • Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
  • Prepared payroll documentation by entering data into cumulative payroll document.
  • Screened and regularly answered calls to provide assistance to important clients.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Researched and obtained further information for incomplete documents.

Census Bureau Field Representative

U. S. Census Bureau
Laurel, Mississippi
05.1999 - 08.1999
  • Conducted surveys to collect demographic data in assigned areas.
  • Engaged with community members to explain survey purpose and procedures.
  • Assisted in training new field representatives on data collection methods.
  • Coordinated schedules to ensure timely completion of surveys and interviews.
  • Resolved participant questions and concerns regarding survey participation.
  • Maintained confidentiality of collected data following agency guidelines.
  • Collaborated with team members to address challenges during data collection efforts.
  • Maintained accurate records of all customer interactions.
  • Filled out paperwork completely, efficiently, and accurately.
  • Resolved customer service issues quickly and efficiently while maintaining positive relationships.
  • Ensured compliance with all applicable laws, regulations, policies, procedures, and standards.
  • Organized and maintained client records in a timely manner.
  • Assisted in training new employees on job responsibilities related to the field process.

Roustabout/Swamper/Roustabout Pusher

Logan Oil Field Services
Shubuta, Mississippi
06.1997 - 02.1999
  • Assisted in rigging operations, securing loads for transport and installation.
  • Followed safety protocols to minimize hazards and ensure a safe work environment.
  • Supported the installation of pipelines by digging trenches and preparing sites.
  • Inspected and operated pumps, valves, and pipelines for oil wells.
  • Loaded, unloaded, and transported tools, supplies, and other materials using trucks or trailers.
  • Repaired or replaced broken parts on pumps, motors, engines, valves.
  • Performed general maintenance tasks such as painting structures or cleaning tanks.
  • Transported equipment from one job site to another.
  • Set up containment systems around drill sites to protect the environment from contamination.
  • Provided assistance during emergency situations such as fires or spills.
  • Installed pipes for water lines or gas lines in accordance with local codes.
  • Prepared reports summarizing daily activities for supervisors upon completion of shift.
  • Assisted team members in loading and unloading materials safely and efficiently.
  • Trained new staff on equipment usage and safety protocols for optimal performance.
  • Followed established procedures for handling hazardous materials while ensuring safety compliance.
  • Secured truck loads by padding or strapping objects.
  • Cleaned up spill sites safely using proper safety protocols.
  • Assisted in loading and unloading materials onto trucks or other vehicles.
  • Participated in training sessions related to safety policies and procedures.
  • Repaired minor mechanical issues with swamper equipment.
  • Ensured that cargo was properly secured before transport began.
  • Bailed oil into barrels and cleaned up drilling area.
  • Provided emergency assistance during spills, fires or other accidents.
  • Worked on job sites and assigned locations, installing and repairing pipes, valves and pumps.
  • Repaired damaged pipelines using welding techniques when required.
  • Set up containment systems to contain spills or leaks that occurred during production activities.
  • Implemented best practices for waste management on-site to enhance safety standards.
  • Trained new crew members on safety protocols and operational procedures.
  • Kept business entrances clean, tidy and professional in appearance.
  • Connected or disconnected wiring, piping and tubing using hand or power tools.
  • Safeguarded equipment and components against defect and corrosion by applying protective materials.
  • Used picks and shovels to dig, spread, and level dirt and gravel.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Followed detailed instructions provided by supervisors or dispatch personnel.
  • Installed oil tanks at specified locations.
  • Participated in job site clean-up activities such as removing debris from areas surrounding rigs and wells.
  • Coordinated with crew to execute daily safety checks and inspections.

Accounts Receivable and Billing Clerk

English Color & Supply
Richardson, Texas
  • Handled all aspects of accounts receivable, including processing invoices and managing collections.
  • Maintained detailed records of transactions in compliance with company policies.
  • Analyzed customer account data to identify discrepancies in payment history.
  • Cleared account balances by coordinating communication between customers and collections team.
  • Entered and posted accounts receivable documents into accounting software accurately.
  • Managed timely invoicing procedures to ensure proper cash flow management.
  • Reviewed incoming payments for accuracy before posting to financial records.
  • Implemented processes that improved operational efficiency within accounts receivable department.

Real Estate Office Manager

John Goodner & Associates
Rockport, Texas
  • Coordinated scheduling for property viewings along with meetings for clients and agents.
  • Managed daily office operations to ensure seamless real estate transactions.
  • Maintained detailed records of contracts, listings, and client communications for accountability.
  • Trained new staff on procedures while overseeing junior employee activities.
  • Resolved customer complaints efficiently to maintain satisfaction levels.
  • Collaborated with vendors to manage supply needs effectively at competitive rates.
  • Created promotional materials to market properties effectively in the local market.
  • Monitored compliance with regulations governing real estate transactions.

Lingerie Store Owner

Something Special
Rockport, Texas
  • Directed daily store operations to optimize workflow and enhance productivity.
  • Supervised inventory management for efficient stock organization and accessibility.
  • Formulated and executed marketing strategies to effectively promote store products.
  • Resolved customer complaints promptly, maintaining positive interactions and satisfaction.
  • Utilized visual merchandising techniques to elevate product presentation standards.
  • Ensured accurate financial recordkeeping and efficient transaction processing.
  • Collaborated with suppliers for timely delivery of merchandise and stock replenishment.
  • Created engaging shopping experiences through personalized customer service.

Boat Cleaning/Owner/Operator

Sheri's Boat Cleaning
Rockport, Texas
  • Established and monitored budgets to ensure alignment with operational goals.
  • Developed and executed strategies that improved customer satisfaction and loyalty.
  • Monitored equipment performance to maintain operational standards and ensure safety compliance.
  • Reviewed financial statements to evaluate productivity against established objectives.
  • Executed cost control initiatives that increased profitability of operations.
  • Maintained cleanliness of work areas in compliance with safety regulations.
  • Reduced health risks through rigorous adherence to safety protocols and PPE usage.
  • Utilized strong verbal skills to engage customers, effectively identifying needs.

Education

Healthcare Lean Certificate Program

Mississippi State University
Meridian, MS
02-2019

High School Diploma -

Alice High School
Alice, TX
05-1991

Skills

  • System design and architecture
  • Network administration
  • Security management
  • Performance enhancement
  • Technical documentation
  • Cross-functional collaboration
  • Effective communication
  • Client support strategies
  • Problem-solving techniques
  • Infrastructure development
  • Microsoft Exchange administration
  • Application testing
  • User support services
  • Configuration management
  • Technical support expertise
  • Systems analysis
  • Operating systems proficiency
  • Information security compliance
  • Virtualization technologies
  • Hardware and software installation
  • Root cause analysis
  • Firewall management
  • IT project planning
  • Continuous improvement processes
  • Product development insights
  • Scripting proficiency
  • Hardware integration techniques
  • Customer service excellence
  • Project management skills

Certification

  • Microsoft Certified Solutions Associate MCSA
  • Microsoft Certified Professional MCP
  • Nuance PowerScribe Administrator
  • Nuance PS360 Administrator
  • PS360 Reporting - Montage
  • PS360 Reporting - Procedure Master Translator
  • PS360 Reporting - Administrative Training
  • PS360 Reporting - Charegmaster
  • PS360 Reporting - Advanced Courses
  • PS360 Reporting - Custom Fields
  • PS360 Reporting -Autotext
  • PS360 Reporting - Introduction
  • PS360 Reporting - Speech Recognition Best Practices
  • NSE 1 Network Security Associate
  • NSE 2 Network Security Associate
  • Cerner System Admin Training
  • Change HealthCare - PACS Administration
  • Change HealthCare Enterprise Imaging ASM 210
  • Merge Hemo System Administrator Clinical Training
  • Dragon Medical One Fundamentals
  • Introduction To Nuance Command Center
  • Stratus Imaging Viewer
  • Stratus Imaging Share
  • Stratus Imaging Analytics Core
  • Proofpoint Certified Authentication Specialist
  • Proofpoint Certified Identity Threat Specialist
  • Proofpoint Certified AI/ML Specialist
  • Centricity Universal Viewer for Cardiology Application Features and Functions
  • Centricity Universal Viewer for Cardiology System Administration (EA Foundation)
  • Centricity Universal Viewer for Cardiology Hands-On Lab

References

References available upon request.

Timeline

Information Systems Engineer I & II

South Central Regional Medical Center
12.2016 - Current

Server Support Engineer

South Central Regional Medical Center
02.2015 - 12.2016

Application Support Specialist

South Central Regional Medical Center
04.2010 - 02.2015

Help Desk Support Specialist I & II

South Central Regional Medical Center
07.2006 - 04.2010

Computer Data Entry Operator

South Central Regional Medical Center
09.1999 - 07.2006

Census Bureau Field Representative

U. S. Census Bureau
05.1999 - 08.1999

Roustabout/Swamper/Roustabout Pusher

Logan Oil Field Services
06.1997 - 02.1999

Accounts Receivable and Billing Clerk

English Color & Supply

Real Estate Office Manager

John Goodner & Associates

Lingerie Store Owner

Something Special

Boat Cleaning/Owner/Operator

Sheri's Boat Cleaning

Healthcare Lean Certificate Program

Mississippi State University

High School Diploma -

Alice High School

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