Sheri Conn
Aurora,MO
Summary
With a robust background at Walmart, I excel in medication dispensing and delivering exceptional customer service. My expertise includes streamlining pharmacy operations and enhancing patient care. Skilled in problem-solving and detail-oriented tasks, I significantly contribute to operational excellence and customer satisfaction.
Reliable and detail-focused individual with knack for accuracy and efficiency in fast-paced environment. Possesses solid knowledge of pharmacological principles and medication safety protocols, with strong skills in data entry and customer service. Committed to enhancing patient care and optimizing pharmacy operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
09.2017 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Walmart
01.2015 - 09.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Manager
Walmart
09.2014 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Manager
Walmart
08.2012 - 09.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
Overnight Sales Associate
Walmart
05.2010 - 08.2012
- Developed strong relationships with regular customers while offering personalized assistance based on their specific needs.
- Increased product sales through effective cross-selling and upselling techniques.
- Greeted customers and helped with product questions, selections, and purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Manager
Walmart
06.2008 - 05.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Overnight Stocker- Electronics
Walmart
07.2006 - 06.2008
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Stocked designated items on shelves, end caps and displays.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Interacted with guests in friendly and knowledgeable way.
Front End Cashier
Walmart
11.2005 - 07.2006
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Education
High School Diploma -
Aurora High School
Aurora, MONo Degree - Information Technology
Brandman University
IrvineSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Medication dispensing
- Team collaboration
- Pharmacist support
- Insurance billing
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- CPR/AED Certification – Red Cross.
Timeline
Certified Pharmacy Technician
Walmart
09.2017 - Current
Pharmacy Technician
Walmart
01.2015 - 09.2017
Customer Service Manager
Walmart
09.2014 - 01.2015
Customer Service Manager
Walmart
08.2012 - 09.2014
Overnight Sales Associate
Walmart
05.2010 - 08.2012
Customer Service Manager
Walmart
06.2008 - 05.2010
Overnight Stocker- Electronics
Walmart
07.2006 - 06.2008
Front End Cashier
Walmart
11.2005 - 07.2006
High School Diploma -
Aurora High School
No Degree - Information Technology
Brandman University
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