Sheri Coulton
Tampa
Summary
Methodical Application Developer and Creative Script Writer, versed in interpreting technical and creative requirements to provide quality deliverables. Proactive communicator with collaborative nature and proven history of resourceful problem-solving. Expert in design, development and testing.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
21
21
years of professional experience
Work History
Application Developer/Script Writer
Ignite Media Solutions
Tampa, FL
08.2005 - Current
-Research and write Interactive Voice Response (IVR) Scripts for 'As Seen On TV' clients.
-Develop and test the IVR applications using tools like Eclipse.
-Generate documents combining the creative and build for our Voice Talent and Quality Assurance to record and test.
-Edit, process and review audio using Adobe Audition.
-Transcribe missing recordings and review customer names and addresses.
-Identified opportunities for process improvements within development team.
-Ensured adherence to established coding standards, best practices, and security guidelines.
-Implemented new features and enhancements based on feedback from end users.
-Conducted thorough testing and debugging of application code for optimal performance.
-Created clear, concise documentation for both technical and non-technical stakeholders.
-Mentored junior developers, helping them grow their skills and knowledge base.
-Wrote and tested prompts for AI development.
Education
Education
Misericordia University
Dallas, PANo Degree - Elementary Education
Grand Canyon University
Phoenix, AZSkills
Application design
Functionality support
Quality Standards
Customer Support
Training and mentoring
Software development methodologies
Strong analytical abilities
Creative
Teamwork and collaboration
Agile project management
Attention to detail
Professionalism and work ethic
Timeline
Application Developer/Script Writer
Ignite Media Solutions
08.2005 - Current
Education
Misericordia University
No Degree - Elementary Education
Grand Canyon University