SHERI DADIAN
Medinah,IL
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
26
26
years of professional experience
Work History
Real Estate Broker
Homesmart Connect
Arlington Heights, IL
02.2024 - Current
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Analyzed market trends and conducted research to identify potential buyers for properties.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Managed real estate transactions from initiation to closing.
Owner/Manager
Best Vending Midwest
Medinah, IL
01.2024 - Current
- Best Vending owns and operates 15 vending machines at O'Hare Airport. Since taking over, Best Vending has increased sales by 45%.
- Managed daily operations of the business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Enhanced operational performance by developing effective business strategies, systems, and procedures.
- Negotiated deliverables, costs, and quality standards with vendors.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Enhanced quality and productivity through system and process optimization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements, and sales or activity reports, to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
- Loaded products into vending machines according to customer preferences.
- Adjusted settings on vending machines based on customer requests or preferences.
- Cleaned and sanitized the interior and exterior of each vending machine regularly.
- Restocked items in the vending machine after sales had been made.
- Maintained records of all repairs, maintenance, and sales activities related to each individual machine.
- Tracked inventory levels of products inside each machine, including restocking when needed.
- Installed new software updates or upgrades onto existing or newly acquired equipment.
- Programmed pricing information into individual machines as needed.
- Performed preventive maintenance tasks on a regular basis to ensure long-term performance.
- Troubleshot electrical components of the machine in order to diagnose any potential malfunctions.
- Reviewed usage logs from various locations to identify trends in sales activity, or possible areas for improvement.
Owner/President
Prime Concepts Group LLC
Medinah, IL
08.2023 - Current
- This company was incorporated to own and run the operations of a hospitality business in O'Hare Airport.
- Prime Concepts Group was also established to consult on behalf of businesses seeking guidance in airport concessions and operations.
- Prime Concepts is a certified women-owned company with DBE and ACDBE certifications.
- Prime Concepts is also the owner of the Autom8 Group and Best Vending Midwest.
Owner/Manager
Autom8 Group LLC
Medinah, IL
08.2023 - Current
- Autom8 owns and operates 15 vending machines inside Chicago O'Hare Airport.
- Identified problems in vending machines, and provided solutions to fix them.
- Inspected and tested vending machines for proper functioning.
- Monitored machine inventory levels and ensured timely replenishment.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Oversaw daily business operations, focusing on recruitment and staff development.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand the services offered.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics, and emerging trends.
- Kept records for production, inventory, income, and expenses.
Customer Service Representative
American Airlines
Chicago, IL
02.1999 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- International Flight Coordinator
- Ticket counter agent
- Gate Agent
- Operational Coordinator
Real Estate Broker
Remax
Elk Grove Village, IL
08.2007 - 02.2024
- Managed real estate transactions from initiation to closing.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Gave buyers physical and virtual tours of properties.
- Generated lists of for-sale properties.
- Managed and rented out rental properties.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Conducted inspections of properties to assess their condition, features, and other factors prior to listing them on the market.
- Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
- Organized open houses for prospective buyers in order to showcase available properties.
- Managed all aspects of client transactions from initial contact through closing, including coordinating inspections, appraisals, surveys, repairs, and renovations when needed.
- Assisted clients with obtaining financing options that best suited their needs, as well as ensuring loan applications were properly completed and submitted.
- Attended continuing education classes regularly in order to maintain up-to-date knowledge about real estate law and industry practices.
Owner/Investor
NOLA Bar and Kitchen
Chicago, IL
06.2017 - 09.2020
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hosted special events to boost brand awareness and increase community engagement.
- Identified new opportunities for growth, expansion, and diversification.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
Owner/Operator
Gold Coast Dogs
Rosemont, IL
03.2006 - 06.2010
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained relationships with existing clients by providing superior customer service.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
Education
Real Estate Broker - Real Estate
College of DuPage
Glen Ellyn, IL2006
High School Diploma -
Lake Park
Roselle, IL06.1998
Some College (No Degree) -
College of DuPage
Glen Ellyn, IL1998
Skills
- Business Development
- Strategic Planning
- Operations Management
- Talent Development
- Marketing
- Client Service
- Customer Relations
- Relationship Building
Timeline
Real Estate Broker
Homesmart Connect
02.2024 - Current
Owner/Manager
Best Vending Midwest
01.2024 - Current
Owner/President
Prime Concepts Group LLC
08.2023 - Current
Owner/Manager
Autom8 Group LLC
08.2023 - Current
Owner/Investor
NOLA Bar and Kitchen
06.2017 - 09.2020
Real Estate Broker
Remax
08.2007 - 02.2024
Owner/Operator
Gold Coast Dogs
03.2006 - 06.2010
Customer Service Representative
American Airlines
02.1999 - 02.2024
Real Estate Broker - Real Estate
College of DuPage
High School Diploma -
Lake Park
Some College (No Degree) -
College of DuPage
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