Summary
Overview
Work History
Education
Skills
Timeline
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Sheri DuBois

Gilbert,AZ

Summary

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Overview

12
12
years of professional experience

Work History

Administrator

Arizona Physicians Hospice Care
10.2023 - 02.2025
  • Directed office management, order of all supplies, coordination of all meetings, facility management.
  • Oversaw the complete hiring process of all new employees.
  • Executed all orientation, training and continued education for employees.
  • Streamlined all patient intake and admissions
  • Assist in all Clinical Services duties, direct support to Hospice Clinical team.
  • Acted as patient Liaison along with and assisting callers for all health care needs.
  • Facilitate payroll for all discipline visits.
  • Maintained all Physician orders in EMR system. Along with sending orders to all group home and facilities.
  • Insured verification for insurance eligibility and request authorizations for all incoming patients.
  • Daily contact with Physician offices, hospitals, SNF’s about patients.
  • Compiled data and oversight of Interdisciplinary team meeting.
  • Established all Vendor, Skilled Nursing Facility, and Respite Contracts.
  • Consolidate all incoming invoices from vendors.
  • Reduced company spending by setting up new vendors.
  • End of month billing/making sure pharmacy report is uploaded, charting is completed and certifications are completed to assure claim processing and payments.
  • Responsible for HIS reporting, CAP Reporting, P&R and all related compliance reporting.
  • Managed the over site of company surveys by Medicare and state agencies.
  • Completed the change in ownership and all applications for new company within State & Medicare
  • Managed all licenses and Medicare compliance reporting
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
  • Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
  • Enhanced data security measures, conducted regular system backups to prevent data loss.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Office Manager -Alternate Administrator

AdvisaCare Hospice
02.2019 - 10.2023
  • All aspect of office management, acted as the Administrator.
  • Answer incoming calls, order of all supplies, coordination of all meetings, facility management, assistant to all disciplines.
  • Responsible for the complete hiring process of all new employees, and Facilitate payroll for all discipline visits.
  • Assist in all Clinical Services duties due to absence of DCS support to all Hospice Clinical team.
  • Facilitate patient intake and discharge process for Hospice.
  • Acted as patient Liaison along with and assisting callers for all health care needs.
  • Entering of all new referrals into EMR, following up with full admission implementation.
  • Scheduling of Nurse Practioner for F2F visits and completion of certifications.
  • Maintain all Physician orders in EMR system. Along with sending orders to all group home and facilities.
  • Verify insurance eligibility and request authorizations for all incoming patients.
  • Monitor all insurance billing; claim processing and payments.
  • Compile and approve all visit notes for each patient, verifying frequencies are followed.
  • Create patient charts for clinical documentation storage. Upload and file documents into EMR and binders.
  • Follow up on the return of all orders and physician signatures for Medicare requirements.
  • Daily contact with Physician offices, hospitals, SNF’s about patients.
  • Compiling data and oversight of Interdisciplinary team meeting.
  • Responsible for all Vendor, Skilled Nursing Facility, and Respite Contracts for Home Health.
  • Consolidate all incoming invoices from vendors.
  • End of month billing/making sure pharmacy report is uploaded, charting is completed and certifications are completed.
  • Managed the over site of company surveys by Medicare and state agencies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Office Manager/Intake Coordinator

Valley Home Health Agency/Valley Hospice of Arizona
10.2016 - 02.2019
  • Manage office, worked switchboard, provide assistance to the Administrator, and Human Resources department.
  • Assist in Administrative duties for the Executive Director of Clinical Services and the Hospice Clinical team.
  • Administrative Assistant to the Director of Nursing for Home Health.
  • Facilitate patient intake and discharge process for Home Health & Hospice.
  • Facilitate payroll for all discipline visits.
  • Maintain all Physician orders for two separate EMR systems.
  • Verify insurance eligibility and request authorizations for all incoming patients.
  • Monitor all insurance billing; claim processing and payments.
  • Compile and approve all visit notes for each patient.
  • Create patient charts for clinical documentation storage. Upload and file documents into EMR and binders.
  • Follow up on the return of all orders and physician signatures for Medicare requirements.
  • Daily contact with Physician offices, hospitals, SNF’s about patients.
  • Responsible for all Vendor, Skilled Nursing Facility, and Respite Contracts for Home Health.
  • Consolidate all incoming invoices from vendors.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Director of Operations

Emeril Hospice
03.2013 - 01.2016
  • Provided support with a variety of functions including but not limited to; Office Management, Compliance, Administration, Human Resources, and Reception.
  • Administrative Assistant for Company Executives.
  • Human Resources duties included job posting, interview, hiring, managed leave of absence policy, discharge processing of employees, and all employee relations.
  • Payroll processing and record keeping for 60+ employees including time consolidation from EMR, benefit deductions, garnishments, year-end W2 review.
  • Accounts payable.
  • Record retention and ordering of all supplies from desk supplies, patient incontinent supplies to company fleet management and service.
  • Responsible for all License submission to Department of Health, City, and State.
  • Created and managed contracts with In-Patient Units, traveling, respite facilities and vendors.
  • Planned and coordinated events promoting company and employee recognition.
  • Technical support for cell phones, contracts, laptops at remote offices.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.

Education

High School Diploma -

Nordhoff High School
Ojai, CA
01-1987

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Decision-making
  • Team building and leadership
  • Office management
  • Team collaboration
  • Work Planning and Prioritization
  • Scheduling
  • Employee supervision

Timeline

Administrator

Arizona Physicians Hospice Care
10.2023 - 02.2025

Office Manager -Alternate Administrator

AdvisaCare Hospice
02.2019 - 10.2023

Office Manager/Intake Coordinator

Valley Home Health Agency/Valley Hospice of Arizona
10.2016 - 02.2019

Director of Operations

Emeril Hospice
03.2013 - 01.2016

High School Diploma -

Nordhoff High School

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Sheri DuBois