Sheri Evans
Pittsburgh,Pennsylvania
Summary
Self-motivated and enthusiastic office management and executive support professional with a broad-based background with organizations. Bringing several years' experience helping companies. Computer-savvy and quick learning. Strong communicator with a collaborative nature, good multitasking abilities and a superior work ethic.
Overview
35
35
years of professional experience
Work History
Administrative Office Manager
Jim Schons - Real Estate Broker for Found It
Pittsburgh, PA - Pennsylvania
04.2022 - 03.2024
- Provided administrative support to staff members, including scheduling meetings and events.
- Answered customer inquiries promptly via phone or email.
- Provided guidance to junior staff on administrative tasks when required.
- Established procedures for record keeping, data entry, and information management.
- Organized the filing system and managed daily operations of the office.
- Ordered office supplies and equipment when necessary.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Performed administrative tasks such as preparing paperwork, scheduling appointments, answering phone calls and responding to emails.
- Conducted market research to identify potential buyers and sellers of real estate properties.
- Managed daily office operations and ensured smooth running of the real estate office.
- Created marketing materials including brochures, flyers and newsletters to promote properties for sale or rent.
- Prepared correspondence, reports, memos and other documents using Microsoft Word and Excel.
Customer Service Associate
Kohls Department Store
Pittsburgh, PA - Pennsylvania
09.2014 - 04.2016
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Suggested product solutions based on individual customer needs.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Provided information about products and services available to customers.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Performed additional duties as assigned by management team.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Provided product recommendations based on customer needs.
- Handled cash register operations accurately during peak times.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Flight Attendant
United Airlines
New York, NY
06.1990 - 07.2013
- Provided safety instructions to passengers prior to takeoff and landing.
- Completed paperwork related to passenger manifests accurately after each flight.
- Provided assistance to disabled passengers when necessary.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Stocked aircraft cabin with items such as newspapers, magazines, beverages.
- Adhered to company policies regarding security measures and protocol at all times.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Responded to medical emergencies as needed during flights.
- Verified boarding passes and passports for all passengers.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Delivered onboard customer service including food and beverage service.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Long Term Aid
Penn Treaty Long Term Care Insurance Company
Pittsburgh, PA - Pennsylvania
07.2010 - 07.2012
- Responded quickly to emergency situations using critical thinking skills to assess the situation appropriately while providing timely interventions as needed.
- Performed assessments of patient's health status and developed individualized plans of care accordingly.
- Identified changes in patient's condition or behavior that may require medical intervention or additional assessment.
- Managed acute episodes of illness through implementation of appropriate interventions including medication administration.
- Performed sterile procedures such as wound care dressing changes.
- Assisted with patient care, including bathing, dressing, and grooming.
Airline Reservation Agent
United Airlines
Sterling, VA
02.1989 - 06.1990
- Processed airline reservations, cancellations, and changes for domestic and international flights.
- Handled special requests from passengers such as additional baggage allowance or upgrades.
- Answered incoming calls promptly while providing courteous service throughout duration of call.
- Explained fare rules and regulations to customers while helping them select appropriate flights.
- Served as liaison between passengers and airlines when resolving disputes about refunds or lost luggage claims.
- Coordinated seating assignments based on availability and special requests from passengers.
- Troubleshot technical problems encountered during online bookings or ticket purchases.
- Developed strong relationships with customers through attentive listening and understanding of individual needs.
- Provided customer service to passengers including flight information, ticketing, and other related inquiries.
- Ensured accuracy of passenger data entered into the reservation system, such as name, address, contact details.
- Managed customer complaints professionally with a focus on resolution and satisfaction.
- Researched alternate flight arrangements when requested by passengers due to schedule changes or capacity constraints.
- Relayed information on availability, pricing and discounts to customers.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
Education
Certification 4.0 GPA - Travel Agent/ Airline Customer Service
Wilma Boyd Travel School
Pittsburgh, PA01-1989
High School Diploma -
Upper Saint Clair High School
Pittsburgh, PA06-1988
Skills
- Data retrieval systems
- Organizational Leadership
- Database Administration
- Office Administration
- Document Management
- MS Word, Excel, and Outlook
- Excellent Communication
- Customer Relations
- Google Workspace for Education
Timeline
Administrative Office Manager
Jim Schons - Real Estate Broker for Found It
04.2022 - 03.2024
Customer Service Associate
Kohls Department Store
09.2014 - 04.2016
Long Term Aid
Penn Treaty Long Term Care Insurance Company
07.2010 - 07.2012
Flight Attendant
United Airlines
06.1990 - 07.2013
Airline Reservation Agent
United Airlines
02.1989 - 06.1990
Certification 4.0 GPA - Travel Agent/ Airline Customer Service
Wilma Boyd Travel School
High School Diploma -
Upper Saint Clair High School
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