SHERI EVANS
Spring
Summary
Efficient Package Handler with 2+ years in logistics and customer service. Expertise in loading and unloading, package sorting, and operating conveyor systems. Proven track record of maintaining safety standards and ensuring efficient package flow. Recognized for strong attention to detail and organizational skills, contributing to seamless operations. Dependable and resourceful, consistently delivering exceptional service and fostering positive customer interactions. Engaging and compassionate, enhancing team dynamics and operational success.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
9
9
years of professional experience
Work History
Package Handler | Mail Room Operations
FedEx
05.2022 - 01.2025
- Company Overview: a global courier delivery services company
- Worked at FedEx, a global courier delivery services company, handling packages and ensuring efficient logistics operations.
- Loaded and unloaded packages from delivery vehicles using manual and powered equipment, enhancing operational efficiency by +20%.
- Inspected packages for damages or defects, recording issues to maintain quality control standards.
- Organized packages by type, size, and destination, improving sorting accuracy by +15%.
- Followed safety procedures when operating heavy machinery, contributing to a zero-incident record.
- Provided friendly customer service, enhancing customer satisfaction and loyalty.
- A global courier delivery services company
Customer Service Cashier | Customer Relations
Shake Shack
11.2018 - 04.2022
- Company Overview: a modern-day roadside burger stand
- Served at Shake Shack, a modern-day roadside burger stand, focusing on customer service and cash handling.
- Operated cash registers to process payments, ensuring accuracy and efficiency in transactions.
- Balanced cash drawers at the end of each shift, maintaining financial integrity.
- Processed credit card transactions accurately, reducing errors by +10%.
- Greeted customers and provided exceptional service, fostering a welcoming environment.
- A modern-day roadside burger stand
Sales Associate | Retail Operations
Ross Stores
09.2015 - 10.2018
- Company Overview: a chain of off-price retail apparel and home fashion stores
- Worked at Ross Stores, a chain of off-price retail apparel and home fashion stores, assisting customers and managing sales operations.
- Assisted customers with product selection, sizing, and styling, enhancing the shopping experience.
- Provided accurate information about products, prices, and services, improving customer knowledge.
- Processed transactions using a point-of-sale system, ensuring smooth and efficient sales operations.
- Maintained up-to-date knowledge of store merchandise and policies, supporting informed customer interactions.
- Built relationships with customers to encourage repeat business, increasing customer retention by +25%.
- A chain of off-price retail apparel and home fashion stores
Education
High School Diploma -
James Madison High School
01.2006
Skills
- Loading And Unloading
- Conveyor Systems
- Warehousing
- Packaging And Labeling
- Package Sorting
- Point-of-sale operations
- Customer service
- Team collaboration
- Problem solving
- Time management
- Multitasking and organization
- Cash register operation
- Order taking
Personality Strengths
- Open-minded: Open to new ideas, yet values tradition.
- Planful: Structured, meticulous, and achievement-oriented.
- Collaborative: Relationship builder, assertive and equipped to lead.
- Accommodating: Diplomatic and accepting of others' needs.
- Composed: Remains calm under pressure.
Timeline
Package Handler | Mail Room Operations
FedEx
05.2022 - 01.2025
Customer Service Cashier | Customer Relations
Shake Shack
11.2018 - 04.2022
Sales Associate | Retail Operations
Ross Stores
09.2015 - 10.2018
High School Diploma -
James Madison High School