Sheri Fain
Summary
Detail-oriented and highly adaptable, I bring strong communication, analytical, and organizational skills that make me an excellent fit for assisting clients with a wide range of benefit-related needs. I have a proven ability to build effective relationships, resolve complex issues such as claims and authorizations, and ensure clarity around benefit plans and cost-sharing. Proficient in Microsoft Office, especially Excel, I am comfortable handling high volumes of work while maintaining accuracy and a positive, solutions-focused attitude. My ability to coordinate wellness initiatives and produce insightful benchmark and survey reports adds further value to supporting both clients and their employees.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
UnitedHealthcare
07.2021 - Current
- Analyzed market trends to identify opportunities, increasing outreach effectiveness and client acquisition.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Implemented effective cold-calling strategies to generate leads and expand the client base in a highly competitive market.
- Enhanced customer engagement through personalized communication strategies tailored to individual needs.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
- Coordinated closely with underwriters to ensure accurate processing of applications while adhering to strict deadlines.
- Trained and mentored junior agents on effective sales techniques and compliance regulations.
Elderly Caregiver
Private Home Caregiver
11.2019 - 07.2021
- Coordinated transportation for medical appointments, enhancing access to necessary healthcare services.
- Advocated for client needs, facilitating communication between families and healthcare providers to improve outcomes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Administered medications and monitored health conditions to ensure well-being of elderly clients.
- Trained new caregivers on best practices for elderly care, fostering a supportive team environment.
Account Manager / Field Operations Manager
Delta Five Security
06.2016 - 09.2018
- Supervise the day-to-day security operations of up to 40 assigned client sites.
- Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
- Ensure the client site is provided with high quality security services to protect people and property.
- Build, improve and maintain effective relationships with both client and employees.
- Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
- Ensure all required reporting and contract compliance requirements are met.
- Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate.
- Meet all contractual scheduled hours with a minimum of unbilled overtime.
- Coordinate and conduct site-specific training, and annual refresher training for security personnel, as well as meet Delta Five Security's corporate training standards.
Inventory Area Supervisor
RGIS Inventory Specialist
05.2015 - 03.2016
- Drive and create top-line sales and deliver bottom-line profits while ensuring that business operations are conducted in accordance with RGIS guidelines.
- Developed and implemented streamlined processes to enhance inventory tracking systems and reduce discrepancies.
- Analyzed inventory trends to identify areas for improvement, resulting in enhanced operational workflows.
- Secure new clients expand our service offerings to existing clients and ensure the quality of service to consistently exceed customer expectations.
- Create and sustain 20+ people development effort, as well as plan and coordinate the schedules of employees and inventory events to optimize productivity.
- Trained and mentored junior staff on best practices for inventory management and operational efficiency.
Cinema Supervisor
Flagship Cinemas
04.2012 - 03.2015
- Provides a comprehensive learning experience for all crew members and to instruct them to do tasks.
- Monitored compliance with safety regulations, maintaining a secure environment for guests and employees.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Developed training materials to improve onboarding processes for new hires.
- Managed cash handling procedures, ensuring accuracy in financial transactions and minimizing discrepancies in daily reports.
- Coordinated staff schedules, resulting in optimal coverage during peak hours and reduced labor costs.
- Supervises projectionist and movie concessions
- Open and close facility along with completing cash operations to bank drops.
Education
Bachelor of Science -
West Coast University
Miami, FL06.2019
Associate of Arts -
Miami Dade College
Homestead, FL06.2017
High School Diploma -
Robert Morgan Educational Center
Miami, FL06.2013
Skills
- Account management
- Adabtabilty
- Administer programs and conduct trainings
- Collaborative communication skills
- Customer service
- Creative thinking/solutions
- Data collection and organizational skills
- Telesales
- Goal oriented
- Office administration
Certification
- Life & Health Insurance License
- Miami Dade County C.E.R.T (Community Emergency Response Team) Certified
- Concealed Weapons Permit
- CPR Certified
Timeline
Medicare Sales Agent
UnitedHealthcare
07.2021 - Current
Elderly Caregiver
Private Home Caregiver
11.2019 - 07.2021
Account Manager / Field Operations Manager
Delta Five Security
06.2016 - 09.2018
Inventory Area Supervisor
RGIS Inventory Specialist
05.2015 - 03.2016
Cinema Supervisor
Flagship Cinemas
04.2012 - 03.2015
Bachelor of Science -
West Coast University
Associate of Arts -
Miami Dade College
High School Diploma -
Robert Morgan Educational Center
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