Sheri Freeman
Las Vegas,NV
Summary
Dynamic and compassionate Memory Care Lead Caregiver at Oakmont at the Lakes, skilled in dementia care and personal hygiene assistance. Successfully collaborated with multidisciplinary teams to enhance patient wellbeing, while educating families on effective support strategies. Proven ability to manage high-stress situations and foster recovery-oriented care, ensuring optimal outcomes for patients.
Overview
11
11
years of professional experience
Work History
Memory Care Lead Caregiver
Oakmont at the Lakes
03.2024 - 05.2025
- Conducted comprehensive assessments of new patients upon admission to determine appropriate level of support required for optimal care provision.
- Managed daily schedules for multiple patients, ensuring timely medication administration and adherence to medical advice.
- Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
- Educated family members on best practices for supporting their loved one''s ongoing health goals and challenges.
- Coordinated with healthcare professionals to develop comprehensive care plans tailored to each patient''s specific requirements.
Lead Mental Health Technician
Desert Parkway Behavioral/ Mental Health Hospital
01.2017 - 11.2021
- Assisted therapists in developing and updating treatment goals, ensuring relevant interventions were implemented for optimal outcomes.
- Facilitated group therapy sessions to help patients develop coping skills, build social connections, and improve overall wellbeing.
- Reduced instances of aggressive behavior in patients through effective crisis intervention techniques and de-escalation strategies.
- Promoted recovery-oriented care by fostering a sense of hope, empowerment, and self-determination among patients.
- Provided effective leadership to junior mental health technicians through mentorship, guidance on best practices, and constructive feedback.
- Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
Customer Service Representative/IT Technical Support Specialist
T-Tech
10.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Mental Health Technician
Monta Vista Behavioral /Mental Hospital
02.2014 - 12.2016
- Improved team efficiency by streamlining communication channels between mental health professionals within the facility.
- Supported family members in understanding their loved one''s mental health condition through clear explanations of diagnoses, treatment options, and available resources.
- Coordinated with healthcare providers to ensure timely delivery of medications, treatments, and other necessary services for patient care.
Education
High School Diploma -
Oak Park High School
Detroit, MIClinical Psychology
Ashford University
Clinton, IL01-2001
Skills
- Assisted living experience
- Dementia care
- Compassionate communication
- Personal hygiene assistance
Timeline
Memory Care Lead Caregiver
Oakmont at the Lakes
03.2024 - 05.2025
Customer Service Representative/IT Technical Support Specialist
T-Tech
10.2017 - 02.2018
Lead Mental Health Technician
Desert Parkway Behavioral/ Mental Health Hospital
01.2017 - 11.2021
Lead Mental Health Technician
Monta Vista Behavioral /Mental Hospital
02.2014 - 12.2016
High School Diploma -
Oak Park High School
Clinical Psychology
Ashford University
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