Sheri Garcia
Albuquerque
Summary
Strategic and mission-driven Director of Operations with extensive leadership experience overseeing multi-state teams, organizational performance, financial sustainability, and operational excellence within the affordable housing and resident services sector. Proven ability to strengthen systems, improve efficiency, build strong partnerships, and align operations with executive strategy to support growth, accountability, and long-term impact.
Overview
22
22
years of professional experience
Work History
Director of Operations
Rainbow Housing Assistance Corporation
Phoenix
11.2022 - Current
- Provide executive-level leadership for national operations, overseeing multiple departments, 8 managers, and more than 65 staff supporting resident services across communities nationwide.
- Lead strategic planning initiatives to align operational execution with organizational objectives, financial priorities, and mission outcomes.
- Manage departmental budgets, support financial planning discussions, and collaborate with finance leadership to ensure sustainable resource allocation and cost efficiency.
- Strengthen organizational infrastructure by improving workflows, systems, and accountability standards to support scalable growth.
- Oversee contract performance and client relations, ensuring service expectations are met, retained, and expanded when appropriate.
- Use performance data and analytics to evaluate service outcomes, identify trends, and guide executive decision-making.
- Support executive leadership with operational insights, risk assessments, and development of strategic initiatives to enhance quality and impact.
- Lead workforce strategy, including staffing structure, retention planning, leadership development, and performance expectations.
- Ensure regulatory compliance, quality assurance, and operational consistency across all service areas.
Director of Training & Compliance
Rainbow Housing Assistance Corporation
Phoenix
03.2013 - 11.2022
- Oversaw national training and compliance standards for Resident Services programs and delivery.
- Developed training materials, program calendars, and operational tools to support staff performance and service quality.
- Monitored and strengthened reporting practices to ensure accuracy, timeliness, and compliance with state and funding requirements.
- Submitted monthly compliance reporting to state agencies and stakeholders.
- Aggregated field reporting for executive leadership, clients, and annual performance meetings.
- Developed procedures for promotional materials, engagement tools, and program documentation.
- Built systems to track participant engagement, outcomes, and partnership collaboration.
Property Operations Supervisor
Rainbow Housing Assistance Corporation
Phoenix
05.2008 - 03.2013
- Managed a portfolio of 1,467 units across Project-Based Section 8, Bond, LIHTC, and HUD properties.
- Developed business plans, budgets, and cost-saving initiatives.
- Led operational performance evaluations, presenting performance results to leadership and ownership.
- Oversaw contract negotiations and supported minor construction and improvement projects.
Community Manager
Community Service of Arizona
Phoenix
01.2006 - 01.2008
Community Manager
Picerne Real Estate Group
Phoenix
01.2004 - 01.2006
Education
Coursework Completed -
University of Phoenix
Skills
- Strategic Planning
- Executive Leadership
- National Operations Oversight
- Financial & Budget Strategy
- Contract Management
- Regulatory Compliance
- Performance & Data Management
- Process Improvement
- Risk Management
- Client & Stakeholder Relations
- Workforce Leadership
- Change Management
Education And Professional Training
- University of Phoenix, Coursework Completed
- Dale Carnegie Leadership Training
- AMA Educational Seminars
- Low-Income Housing Tax Credit Certification
- Fair Housing & Crime-Free Housing Training
Timeline
Director of Operations
Rainbow Housing Assistance Corporation
11.2022 - Current
Director of Training & Compliance
Rainbow Housing Assistance Corporation
03.2013 - 11.2022
Property Operations Supervisor
Rainbow Housing Assistance Corporation
05.2008 - 03.2013
Community Manager
Community Service of Arizona
01.2006 - 01.2008
Community Manager
Picerne Real Estate Group
01.2004 - 01.2006
Coursework Completed -
University of Phoenix