Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Owner
DNS
02.2017 - Current
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Managed day-to-day business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Trained and motivated employees to perform daily business functions.
Trained and developed team members to build human capital.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Founded and managed Type business, growing revenue to $Amount in first year.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Put together realistic budgets based upon costs and fees for successfully operating business.
Human Resources Assistant
TNG
03.2008 - 02.2017
Improved employee satisfaction by developing and implementing new HR policies and procedures.
Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Coordinated employee training programs to promote professional development and skill enhancement.
Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Associate Of Applied Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA
05.2004
Skills
Budget Administration
Regulatory Compliance
KPI Management
Labor Relations
Business Management
Strategic Planning
Partnership Development
Small Business Operations
Business Planning
Employee Development
Staff Management
Consulting
Investor Relations
Financial Planning
Quality Management Systems
Staff Hiring
Business Administration
Product Branding
Verbal and Written Communication
Project Management
Client Service
Sales Leadership
Business Development
Financial Management
Customer Relations
Human Resource Management
Business Marketing
Marketing
Performance Monitoring
Problem Solving
Time Management
Quality Control
Sales Management
Product Development
Timeline
Owner
DNS
02.2017 - Current
Human Resources Assistant
TNG
03.2008 - 02.2017
Associate Of Applied Science - Funeral Service And Mortuary Science