Sheri Harris
Jacksonville ,FL
Summary
At Concentrix, I started off as a level 1 advisor assisting with technical support calls. I then transitioned and worked my way to L4 which was the last level of that line of business. I then moved on to leverage my quality assurance expertise and coaching skills to enhance quality assurance, customer relationship skills and foster strong partnerships with Operations to enhance business needs. By implementing rigorous procedural processes, customer relationship building and training, I significantly improved customer satisfaction and operational efficiency, showcasing my ability to lead teams toward achieving excellence in quality control.
Overview
10
10
years of professional experience
Work History
Quality Coach and Technical Advisor
Concentrix
11.2014 - Current
- Evaluated supplier quality through on-site assessments, leading to stronger partnerships and better materials sourcing.
- Enhanced product quality by implementing rigorous testing procedures and providing detailed feedback to production teams.
- Increased customer satisfaction by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.
- Developed comprehensive training materials for new hires, ensuring a strong foundation in quality control principles.
- Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
- Recorded, analyzed, and distributed statistical information.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Education
Some College - Psychology
Wolfson High School
Jacksonville, FL06.2035
Skills
- Quality assurance expertise
- Team building
- Coaching and mentoring
- Customer focus
- Quality metrics monitoring
- Influencing skills
- Process improvement techniques
- Teamwork
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Operational efficiency
- Quality inspection
- Task prioritization
Timeline
Quality Coach and Technical Advisor
Concentrix
11.2014 - Current
Some College - Psychology
Wolfson High School
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing