Sheri Heath
Armed Security
Titusville,FL
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Hardworking Security Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security Officer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Security professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
FTO Correctional Officer
NCDPS-Craven Correctional Institution
Vanceboro, NC
08.2018 - 08.2022
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Delivered inmates to work sites and returned safely by following protocols.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Trained new Officers on policy and procedure.
Security Guard/Console Officer
Allied Universal Security Services
Greenville, NC
05.2017 - 08.2018
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Identified violators and escorted departing personnel to guard against theft of property.
- Oversaw entry and exit of up to 1000 employees and visitors daily.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Performed pat-downs to look for unauthorized materials and weapons.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Home Health CNA
IntelliChoice Home Care
Winterville, NC
03.2015 - 09.2017
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Worked flexible hours across night, weekend and holiday shifts.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Care Partner
Vidant Medical Center
Greenville, NC
05.2009 - 10.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Used company software and databases to maintain records of services performed and patient conditions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Maintained frequent supervision of residents unable to call for assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Bartender
Halftime Sports Bar & Grill
New Bern, NC
12.2005 - 05.2009
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant Purchasing Manager/Cocktail Waitress/Banquet Server
Sheraton Grand Hotel
New Bern, NC
07.1999 - 12.2005
- Purchased new products and oversaw inventory stocking and availability.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Sourced vendors, built relationships and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Arranged linens and table settings according to seating plan and event theme.
- Checked identification for minimum age for sale of alcoholic beverages.
- Executed synchronized meal service simultaneously serving multiple guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Restaurant Manager
Dennys Restaurant
Greenville, NC
07.1997 - 07.1999
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Interacted positively with customers while promoting hotel facilities and services.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Planer Technician
Weyerhaeuser Lumber Facility
Greenville, NC
04.1993 - 07.1997
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Completed job reports and logs immediately following service calls.
- Applied critical thinking and research to address complex issues.
- Addressed routine equipment maintenance according to established schedule.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Set up and performed test activities.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Shift Technician
National Spinning Company
Washington, NC
03.1988 - 04.1994
- Counted, organized and restocked inventories to maintain optimal productivity and meet expected demands.
- Tested assembly unit operation each day and performed troubleshooting to identify malfunctions.
- Trained customers or other personnel to install, use or maintain robots.
- Responded to emergency system repairs and maintained regular service schedules for all job-related machines to optimize performance.
- Assisted engineers in design, configuration or application of robotic systems.
- Installed, programmed or repaired programmable controllers, robot controllers and end-of-arm tools.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
Education
GED -
Pitt Community College
Winterville, NC 05.2001 -
Associate of Applied Science - Emergency Medical Science
Lenoir Community College
Kinston, NC 08.2011 - 05.2013
No Degree - Business Administration And Management
University 0f Mount Olive
Washington, NC 05.2001 -
Skills
Safety and security enforcement
undefinedCertification
Florida "D" Security License
Timeline
Florida "D" Security License
07-2022
Florida "G" Security License
07-2022
Cell extraction training
05-2022
Offender Disciplinary Procedures
08-2021
Crisis Intervention Training
02-2019
FTO Correctional Officer
NCDPS-Craven Correctional Institution
08.2018 - 08.2022
Security Guard/Console Officer
Allied Universal Security Services
05.2017 - 08.2018
Home Health CNA
IntelliChoice Home Care
03.2015 - 09.2017
Associate of Applied Science - Emergency Medical Science
Lenoir Community College
08.2011 - 05.2013
Care Partner
Vidant Medical Center
05.2009 - 10.2014
Bartender
Halftime Sports Bar & Grill
12.2005 - 05.2009
GED -
Pitt Community College
05.2001 -
No Degree - Business Administration And Management
University 0f Mount Olive
05.2001 -
Assistant Purchasing Manager/Cocktail Waitress/Banquet Server
Sheraton Grand Hotel
07.1999 - 12.2005
Restaurant Manager
Dennys Restaurant
07.1997 - 07.1999
Planer Technician
Weyerhaeuser Lumber Facility
04.1993 - 07.1997
Shift Technician
National Spinning Company
03.1988 - 04.1994
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