Sheri Heflin

• Provide high level administrative support to management, specifically Chiller Product General Manager, for productive business interactions. Coordinate calendars and schedule meetings for Directors and Managers. Distribute department emails and use Salesforce to manage responses. Control inventory and order office supplies. Arrange business trips for Sales Representatives and process travel reimbursements. Compile expense reports using SAP Concur. Support new hire onboarding process. Proofread documents for literature department.
• Serve as Customer Visit Coordinator; schedule customer visits, prepare agenda, and organize catering in cooperation with Sales Representatives.
• Assist Sales Representatives with generating certified test reports after chiller testing.
• Serve as internal auditor for ISO9001 audits.

• Performed daily administrative and secretarial duties to optimize productivity within office environment. Supported Deputy Executive Director, Executive Director, Board of Directors, and Human Resources. Documented minutes in monthly board meeting and prepared meeting agendas. Scheduled meetings and training classes and arranged staff traveling. Drafted letters, memos, and office documents. Manage filing systems including personnel, petty cash records, medical, and CDL files.
• Operated as Designated Records Officer in accordance with Library of Virginia and preserved Code of Virginia and Freedom of Information Act files.
• Instrumental in optimizing HR processes by assisting with OSHA record keeping, FMLA, and Workers' Comp, scheduling interviews, and attending to employee memberships and licensing.
• Produced content for company website.

• Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Taught children to organize toys, wash hands, and share by leading by example.

• Enforced rules and managed behavior through developmentally appropriate discipline.
• Built early learning skills such as color and shape recognition with hands-on activities.
• Balanced children's days between play, instruction, and rest with well-designed schedules.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Managed home environment to keep areas clean, organized and free of safety hazards.
• Promoted good social skills by helping children work through conflicts and leading many collaborative games.

Orchestrated all aspects for administrative operations for Courtroom Deputy. Documented criminal proceedings and orders as well as land records. Filed civil and criminal paperwork. Compiled jury term lists. Processed criminal and civil receivables and financial statements. Managed all client correspondence.

• Pulled charts and prepared for nurse and doctor assessment.
• Managed multi-line phone system and pleasantly greeted patients.
• Supported office staff and operational requirements with administrative tasks.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Managed three employees with various personalities and from different cultures for a two-physician practice.